Consumer Cellular reviews

Some reps seem to get all the sales calls while others don't. Not good since there are quotas after 90 days. Don't bother giving a 2 week notice because they will force you to resign on the spot, but won't pay you for the 2 weeks. Technical issues on their end at times when working from home-communication delays up to 5 seconds when on calls, very frustrating for customers & employees.

-Working with senior citizens can be stressful. Company focus on 60+ age market within the telecommunication business. This creates unique communication and comprehension issues that not everyone may be equipped to handle. - Sales and troubleshooting responsibilities combined create often unreachable metric expectations. Company trains all agents to handle most situations, behind the theory that this promotes quicker call resolution. In my experience both other agents and customers seemed to express otherwise. - Strict attendance policy, based on 90 day increments rather than 60. Internally, people seem to be aware that this is a root cause of a high employee turnover rate, but nothing official was being done to address this. - The company seems to be growing faster than it could keep up, which is obviously great but creates many issues. They had recently sold to another company that manages new and growing workplaces, which may create a better situation.