Jan 4, 2020
Consumer Cellular reviews
3.5
67% would recommend to a friend
Ed Evans
69% approve of CEO
66% positive business outlook
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Disability
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Veteran status
1.0
Dec 31, 2019
Recommend
CEO approval
Business Outlook
Pros
Its a job but keep looking
Cons
-Unethical and inadequate training -No benefits for 90 days -Unable to miss any time for 90 days even for emergencies Lack of care from supervisor as a employee in training had a difficult time breathing and got dizzy and the supervisor was more worried about the call -High employee and customer turnover rate -Losing avg of 1500 customers a day -Wear too many hats cust serv, sales and tech for such little pay. -Supervisors are bound by outdated policies and won't help customers or employees when requested. -Owner is less patient and outdated but expects so much more from employees dealing with old angry confused customers. -Owners promote English speaking ONLY which brings a lot of racist customers and employees are trained to refuse service to anyone that doesn't speak English.
4.0
Sep 26, 2019
Recommend
CEO approval
Business Outlook
Pros
Lots of opportunities for Career growth if you work hard and put yourself out there, Talk with your supervisor and show interest as well as accountability for yourself and there is alot of potential for a future here (I was promoted from CAA 1 to recruiter within 6 months of employment). Predictable schedule (sometimes the hours aren't great, but you will pretty much always have the same days off unless they restructure your whole shift and you will know this change is coming ahead of time). Lots of Overtime available if you want it, but no pressure to take it if you don't the Company is constantly trying to make an effort to give back to employees and is constantly working on new ideas to do more for the employees. I have worked with some of the most supportive supervisors I have ever had in my professional career here at Consumer Cellular. Pay is not bad for entry, and its pretty easy to meet metrics if you take the coaching seriously/work hard. 100% paid medical/dental/vision coverage for the employee (company will pay monthly premiums for insurance, you still need to pay co-pays etc) Potential for monthly bonus (not always easy to get a lot but usually can get some). Most teams are very close and there are a lot of resources (I had no prior call center or technical support experience and still was fine).
Cons
Time off especially during training is strict, but I would think starting a new job you would be making efforts to show up on time. It would be nice if the occurrence system was more transparent for after training (its not complicated just hard to check on your status). Customers can be difficult on occasion but I would contest you get the be the hero on the phone call more often then the villain by a long shot. If you aren't receptive to coaching, or take accountability for your shortcomings/actions then you will have a hard time here. It is very important to management (in terms of promoting) to know how you react to making a mistake. Most mistakes are repairable you just need to be able to step forward and acknowledge the mistake.
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