Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Great Benefits that are affordable." ((in 94 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 35 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 59 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 34 reviews)); "poor communication" ((in 15 reviews)); "Not understanding about time off." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(289 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

289 reviews

Reviews about "Compensation"

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3.0

Aug 28, 2015

Consumer Cellular

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good pay for this area, competitive benefits, and lots of opportunities for growth, the company also offers monthly bonuses and give out other bonuses throughout the year. Cell phone plan at a reduced price.

Cons

Attendance policy and schedules does not allow for being a single parent, moving into management positions is more of a popularity contest then anything else. They do not offer Overtime to all staff only certain staffing areas, no exceptions even if you absolutely need it. They have onsite food but it is at a 25 - 35 % mark up of grocery stores, most companies would subsidize this not try to make a buck off their employees. The company claims to care about their employees but when it comes down to it "everyone is replaceable" just like any other job. In conclusion, if you don't mind dealing with nobody caring or being on your side and no flexibility in your work hours then the pay is great and they do offer benefits.

5.0

Jun 24, 2015

GREAT COMPANY - TRUST ME, no really TRUST ME

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Excellent benefits (401K, Profit Sharing, Monthly Bonuses, 100% paid medical/dental/vision) Great Company (rated best companies to work for) Managers and Supervisors are understanding and flexable Professional Environment (managers and supervisors give you room to do your job) Not so strict attendance policy (not really strict, don't know what the other people are thinking) Advancement opportunities (can be promoted based on attendance and experience/skill) Easy to obtain metrics (every call center has these) Lots of PTO and UTO available to take time-off

Cons

Don't believe all of the negative people. The attendance policy isn't so strict nor are the managers/supervisors evil people. Also the advancement opportunities are there if you want them and overall the office environment is supportive. I've on numerous occasions been given great feedback/advice from management/supervisors or my co-workers.

Consumer Cellular Response

11y

We're glad to hear that you've been getting good feedback from your supervisors. Employee growth and advancement is very important to us, so we work hard to give all of our employees the tools they need to succeed. Thank you for the review!

2.0

May 25, 2015

Call Center Rep

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Its a job, thats it I cant think of anything else Its helps you pay the bills you do get benefits

Cons

1. management will get in to your daily life 2. Management will do anything to take the bonuses you might get away. For example if you fail a month for any reason ( Quality or Daily stats ). I have worked there just under a year and have seen this happen to 7 people. 3.It does not matter if you are in the hospital and can prove it. It goes against your attendance at the job. 4. you end up cleaning up other reps messes all the time. consumer Cellular is so about numbers and sales alot of reps take short cuts to meet numbers. If you have an issue I cant solve and go to a manager I hear things like I need to own the problem and solve it my self. 5. There is little or no accountability of management. It is always the regular employees how seem to have to solve every problem 6. And I saved my favorite for last. In an attempt to save money on paying out health insurance consumer cellular is forcing employees to jump through there hoops or Consumer cellular will stop paying for any health insurance benefits. For example they propose little contests all the time and we as employees are forced to participate to maintain our health insurance benefits

Viewing 259 - 261 of 289 Reviews

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Consumer Cellular

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Consumer Cellular

GREAT COMPANY - TRUST ME, no really TRUST ME

Call Center Rep

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