Is Consumer Cellular a good company to work for?

Consumer Cellular has an overall rating of 3.5 out of 5, based on over 829 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 67% of employees would recommend working at Consumer Cellular to a friend and 66% have a positive outlook for the business. The best reviews about Consumer Cellular have been left by employees working as Senior Supervisor , Customer Service Supervisor and Team Support Specialist .

Does Consumer Cellular pay their employees well?

According to anonymously submitted Glassdoor reviews, Consumer Cellular employees rate their compensation and benefits as 3.7 out of 5. Find out more about salaries and benefits at Consumer Cellular. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Consumer Cellular?

67% of Consumer Cellular employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Consumer Cellular 3.6 out of 5 for work life balance, 3.8 for culture and values and 3.6 for career opportunities.

What are the top reviewed jobs at Consumer Cellular?

Customer Service Representative (133) , Customer Service Representative (CSR) (45) , Supervisor (26) , Team Support Specialist (21) , Caa (18) , Customer Service Representative I (16) , Customer Account Advisor (12) , Customer Service (11) , Customer Service Supervisor (10) , Sales Representative (10) , Senior Supervisor (10) , Customer Service Representative II (8) , Sales Associate (8) , Manager (7) , Team Supervisor (7)

What are the pros of working at Consumer Cellular according to real employee reviews?

"Great Benefits that are affordable." ((in 94 reviews)); "Easy and good pay loved it" ((in 90 reviews)); "Great people to work with" ((in 35 reviews)); "It was during early covid that I started working here and they would not allow us to work from home." ((in 30 reviews)); "Great Bonus structure and room for MAJOR advancement!!!! Love the Employee Lunch" ((in 22 reviews))

What are the cons of working at Consumer Cellular according to real employee reviews?

"The reason why I gave it 3 and not 1 stars is due to the poor management." ((in 59 reviews)); "The training is very poor to say the least." ((in 34 reviews)); "The supervisor are mean and don't follow the policies." ((in 34 reviews)); "poor communication" ((in 15 reviews)); "Not understanding about time off." ((in 15 reviews))

What are employees saying about Consumer Cellular layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Consumer Cellular layoffs and their outlook for job security at Consumer Cellular in 2026.

What are the top reviewed Consumer Cellular locations?

Phoenix , Tempe , Redmond , Portland , Oklahoma City , Tigard , Louisville , South Phoenix , Scottsdale , Coppell , Tualatin , Saint Louis , Chandler , Gilbert , Glendale , Chester , Springfield , Saint Charles , Brookfield , Arizona City , Avondale , Mesa , Peoria , Sun City West , Dearborn , Edmond , Norman , Georgetown , Dallas , Mantua

Consumer Cellular reviews

3.5

67% would recommend to a friend

(289 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Ratings by category

4.2

Diversity & inclusion

3.8

Culture & values

3.7

Compensation and benefits

3.6

Work/Life balance

3.6

Career opportunities

3.4

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

289 reviews

Reviews about "Compensation"

Return to all reviews

1.0

Nov 1, 2015

It's only good at first

Customer service representative ii

Recommend

CEO approval

Business Outlook

Pros

decent pay, easy system, well program for free benefits, discount on plan was a plus, also had some events for workers

Cons

- call monitors are a joke most of the time - supervisors don't really help, they tell you what you've already tried, some tss's are not that great either they just have attitudes. - attendance policy is way to much; (For example: me and Fiance having child, complications arose so had to be away from work, managers did not believe me so terminated me because I went past the policy, however I'm not going to let something go wrong with my unborn child, and nothing I could do to make up time or give proof to show them, also managers sarcastically said hope everything goes good with the baby even though now I was jobless)

Consumer Cellular Response

10y

Thank you for taking the time to share your experience. We believe strongly that happy employees make for a healthy company, and we would never discriminate against an employee who is pregnant or otherwise needing accommodations for their health. Would you please send us an email with the details of this incident to HR@ConsumerCellular.com? This is not an issue we take lightly and we would like to contact you. Once again, we appreciate you reaching out to us, and we look forward to speaking with you.

4.0

Aug 30, 2015

Great company to work for and to grow with.

Customer service supervisor

Recommend

CEO approval

Business Outlook

Pros

The atmosphere at Consumer Cellular is outstanding and full of positivity. It is easy to get along with almost everyone here and create new professional and personal friendships. For the area the pay is competitive and you are part of a quickly expanding/growing company so their is allot of opportunity to grow in the company if your put the work in. Your hours are a guaranteed 40 a week with the choice of doing OT when it is available plus they have paid vacation time you accrue. I would say one of the best things though is company events where the owners often will come to the call center and you have the ability to talk to them. They are very approachable and friendly and makes you feel valued.

Cons

Because the company is growing at a really quick rate there has been need to adjust schedules twice over the past year. The most recent adjustment did not have many options leaving myself with a hard time maintaining a work/life balance. Much like any call center the work can get stressful and or tedious at times and is a swiftly changing environment so you have to be will to accept and adapt to a fast paced/ changing environment. At times it can seem there is a lack of involvement from Senior Management due to work schedules and there availability. Last thing- even though the pay is competitive and well for the area I feel some positions are underpaid for the amount of work/ tasks they have to complete especially if you are at the top with pay maxed out.

1.0

Aug 29, 2015

Downhill at a lightning pace

Customer service lead iii

Recommend

CEO approval

Business Outlook

Pros

Competitive pay. Decent 401k. Not worth what you will have to deal with. Keep looking

Cons

A company which was once simply different has become incompetent in trying to be a player in the field.

Viewing 256 - 258 of 289 Reviews

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