Consumer Cellular reviews

3.5

67% would recommend to a friend

(289 total reviews)

Ed Evans

69% approve of CEO

66% positive business outlook

Reviews by job title

289 reviews

Reviews about "Compensation"

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1.0
Nov 12, 2014

CSR 1

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

100% employer paid benefits for employee after 90 days, promotes a positive culture of doing the right thing. Decent pay and overtime always seems to be available. Team supervisors who are supportive and generally seems to care.

Cons

Metrics, High turnover, Limited growth potential. The straw that broke the camels back for me is when a Lead instructed me to lie to a customer rather than correct the issue, then degraded me while verifying that what I heard was correct. Started looking for other employment immediately.u

3.0
Oct 20, 2014
Recommend
CEO approval
Business Outlook

Pros

The pay is decent, you only have to give a 24 hr notice for unpaid time off requests, friendly environment with coworkers. Very stable position.

Cons

Very set daily routine, work day will consist of the same thing, typical call center job. Very strict attendance and adherence systems. It is mandatory to follow their rebuttals, and I noticed that setting a customer up for service is a lot easier than handling a current customers account, the customers always find something that they are unhappy about. (Service strength, bill amount, etc) Although it is a friendly environment with your coworkers, the leads and management can feel a bit cliquey. You'll have to get past genuinely trying to help people and think of them as just numbers to get more money. Overall, as long as you can be there every day you are told to, and you can say exactly what they tell you to say, you will do well with them.

3.0
Oct 16, 2014
Recommend
CEO approval
Business Outlook

Pros

Good pay, supervisor most are awesome, regular breaks given, employee appreciation days.

Cons

Attendance policy is very hard to live they hold stuff on you that you did for 12months. As in being ONE min late your written up. Alot of favoritism hard to get a better position if the upper manger isnt your friend. Their commission use to be good now it sucks. Its like 1.25 per cell phone you sell.

Viewing 271 - 273 of 289 Reviews

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