Virtually everything else. Work life balance was non existent in a company culture in which you would be scowled at for leaving at 19:30, when the work day contractually ended at half 5. Often people would work well into the night, with no recognition or appreciation from middle management. In my time there I saw many examples of this, not least of which when a colleague of mine worked solidly from 8am one morning to 5am the following day without compensation. She had been in the company less than 6 months.
Expectancy is high in a culture in which helping your neighbour is not an option. Formal training is non-existent and you are very much expected to pick it up as you go along. This would be fine if it were okay to ask for help when stuck, but the reluctance and eye-rolling with which you are met every time you ask a question, no matter how complex, makes this very difficult. As a result the average work day involves toiling on, and getting immensely frustrated by, tasks which, should someone take the time to show you, should take minutes. It is also for this reason that work days are so long.
Indeed, during the interview process it is stressed to you that the work is difficult, complex, and highly demanding; that it really separates the men from the boys. This, I found, was not the case. The reason the staff turnover is so high in the company, and why so many new employees struggle so much, has nothing to do with competency. Rather, it is because of the lack of training and support new employees receive in their attempts to get up to speed. On the rare occasions my colleagues did take time out of their days to teach me (there were far too few of them, but doing so was much to their credit when one considers the pressure put upon them to complete their own tasks) the content of what was being taught was actually quite straightforward and intuitive, but not something that you could teach yourself.
Nowhere is the unhelpful environment epitomised more than the unfriendly, unhelpful, condescending and unsupportive middle management. Despite seemingly down to earth and amiable in an interview setting, put them in a work environment and the middle management are anything but. Those immediately responsible for me were abusive, dismissive, irrational bullies. One, in particular, would, rather than respond with 'good morning' when you greeted him in the morning, instead shoot you a filthy look before looking away. Manners and general human decency are values deemed surplus to requirements in an environment in which every man fends for himself, making the office environment incredibly hostile.
I have since found employment in the finance sector in central London, and it is a world away from what I experienced at Redwood. The actual work isn't all that dissimilar, but the attitude towards development, people's willingness to help one another, the support offered and the atmosphere in which you are expected to work is infinitely better than at Redwood.
I implore those reading this, those considering taking up a role at Redwood, to think again. There is so much better out there, spare yourself the tortuous few months I endured.
