Creator of your own future, make it work for you - Anonymous employee Content Guru Employee Review

4.0
Jul 14, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I will start with the obvious (visually) from the location, offices, company events, salaries, friendly staff to all of the other little perks! There is great career progression if you are hungry enough to grab it, it is clear that there are plenty of options but as the individual you need to decide what you'd like to do and propose how you will achieve it. Of course nothing is handed to you on a plate, you need to work and earn everything. Training opportunities (internal and external) are becoming more readily available to individuals, there seems to be a growing focus on personal development (investing in your staff to obtain the best from them in your work force)

Cons

Parking - this is going to become an issue as we expand and I am interested to see what the solution will be, although that said there is parking (free) across the road. Always busy, although this in itself is a good point, it can also be negative as work loads are often greater than 9-5:30 hours, although I have seen a vast improvement in team sizes, which hopefully will alleviate this.

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5.0
Sep 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Our #1 ranked CSAT and 99.999% platform SLA gets a lot of attention. While we are newer to the US market, our experience globally is very apparent to people who are discovering us.

Cons

Lack of market awareness is challenging at times, but that's the same for any newer brand trying to break into a new region. We are making progress every day and the CCaaS space is starting to notice.

3.0
Apr 19, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay (slightly above market)

Cons

- Culture is toxic and overly critical. Management tends to micromanage and fixate on minor issues, while providing little training and expecting you to figure things out on your own. There’s very little support, and the constant scrutiny makes it hard to do your job confidently. - Collaboration is honestly a joke. Coworkers are often reluctant to take ownership of their responsibilities and tend to casually give attitude when you ask them to follow through. Basic teamwork sometimes feels like a challenge. - Feedback is mostly focused on mistakes, with little recognition when you actually do well, which makes it hard to feel valued. Overall, expectations feel inconsistent, and it often seems like no matter what you do, it’s never enough. It’s the kind of environment where morale stays low and people are more focused on avoiding blame than actually doing good work.

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