Cortland reviews

Hello, fellow Cortlandian! Thank you for taking the time to share your thoughts. As you can imagine, that was not a fun review to read. Since you took the time to leave such a detailed review, let me address a few of your pain points. Training our associates is something that we take seriously – in fact, I would venture to say that no company in our industry provides more training than we do! From Peer Coaching to our Mobile Training Unit to our annual conference, we provide tons of training opportunities. We have a trainer specifically dedicated to the Florida Region – his name is Scott Morris and his email is scott.morris@cortlandpartners.com. I would encourage you to get in touch with Scott so you can have access to and be aware of all of the training opportunities we have available in Florida. In addition to Scott, we also have a Regional Service and Quality Manager, Tony Schibeci, who you can reach at tony.schibeci@cortlandpartners.com. There is no shortage of resources available to you – though perhaps you were not aware of all of the resources you can count on to be successful at Cortland. We have recently launched our new intranet, Cortland Connection, so that company-wide information and announcements are easily accessible. Cortland Connection should help alleviate some of the information gaps our growing company has encountered over the years. Lastly, but perhaps most importantly, the Director of Operations in your region is always ready to help. If you have questions or need help, you can always reach out to your Director of Operations, Jonathan Denton, at jonathan.denton@cortlandpartners.com. As for your comments about balance, we have never claimed to be a place of balance. We are growing fast, and we are committed to helping our residents when they need us – which really means being there for people when they are home during nights, weekends, and holidays! We pride ourselves on helping our associates create the work/life balance they need so they can do what matters to them while also building a structure that attends to the needs of our residents, which sometimes requires flexibility. For us, being a service manager requires a level of commitment and flexibility that is unheard in our industry – which is one of the reasons why we are ahead the competition. If your expectation is to have a steady and predictable 9–5 job, then being a Service Manager is probably not the best fit for you, and we are more than happy to have a conversation with you around finding a more appropriate seat on this big bus we call Cortlandia. Your Florida career resource is Ann-Marie Afoon, and you can reach her at annmarie.afoon@cortlandpartners.com to continue this conversation. Thank you for taking the time to share your feedback. #HaveTheCourageToBeBetter