CosmoProf reviews

2.9

40% would recommend to a friend

(764 total reviews)
avatar

Denise Paulonis

47% approve of CEO

32% positive business outlook

CosmoProf has an employee rating of 2.9 out of 5 stars, based on 764 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CosmoProf employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

764 reviews
2.0
Sep 22, 2016
Recommend
CEO approval
Business Outlook

Pros

You develope some great relationships with your local team and Salon clients. Money can be good. My FSM provides me with great support when I need it. Good health benefits after 3 months.

Cons

Here are the pitfalls. I think anyone considering taking this position should be aware of the following because the company presents the position as a fun and exciting place to work. If you have the opportunity to talk to current or past DSC's about their experiences I highly recommend you so so before accepting this position. It is not for everyone. High constant stress. Company places huge pressure on the DSC's for performance, hitting and exceeding budgets and sales goals. Officially the company says you work 9 to 5. However you are expected to consult with clients from 9 to 5 and you should expect 2 to 4 hours of work to be performed at home each day to enable yourself to stay on top of things. I start my day at 8am and will work on emails, company and vendor reports and customer returns when I return home from consulting. The job is always with you and you will be thinking about what you need to get done even on your days off. The job is highly competitive. (Someone is trying to steal my color account as i speak.) But competitor distributors are not the only ones you have to worry about.... you will be in direct competition with the Cosmoprof stores. The stores phone my full service clients to buy from the store for special event sales. I lose a substantial amount of money from my clients buying at the store instead of through me. This company does NOT pay expenses. I have a vast territory and must pay my own gas, hotels, Cell phone, car maintenance and office supplies. I also spend a substantial sum making up promotional baskets for client incentives to increase sales and though this is not required it is strongly recommended. You will easily spend 5 to 10 thousand a year in expenses. Employees are treated as numbers. Even if you perform at a high level they will always want more from you. If you thrive in a stressful environment and live to work this job is for you.

1.0
Jun 14, 2018

Terribly run company !

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-some great customers -free product / discount -some good co workers

Cons

-terrible management (both store and upper) -no benefits -not paid well -expect too much from part time workers -not enough workers for an entire store to run as well as it should -work alone when very busy -don’t look into issues with store management because they are too friendly with district manager

1.0
Dec 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Discounts, sometimes monthly testers if the manager remembers to give them to the associates; most time managers give them to "special customers". Bunch of hogwash. Don't need a professional license to shop if employed by the company. Also get a discount at Sally Beauty.

Cons

Under pay for the amount of work, key holder position doesn't mean anything, no consistent schedule. It's wherever the manager decides to place you and if you complain or tell them you're unable to work a day, you'll be met with "too bad, schedule is done. It's on you to look for coverage." No benefits, no promotions, very small bonuses called "SPIFFS". Everyone treats your like trash. Not a hairdresser or a licensed professional? No worries, the customers will make you feel incompetent for even deciding to work in this environment. You're expected to take down the percentage of how much the store has made per hour and write it to your dm, and if you're extremely swamped in that timeframe forgetting to put it in you get in trouble by your manager. You're expected to work alone majority of the time because there isn't enough hours for the store to have more than one person.

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Glassdoor has 771 CosmoProf reviews submitted anonymously by CosmoProf employees. Read employee reviews and ratings on Glassdoor to decide if CosmoProf is right for you.