CosmoProf reviews

2.9

40% would recommend to a friend

(765 total reviews)
avatar

Denise Paulonis

47% approve of CEO

32% positive business outlook

CosmoProf has an employee rating of 2.9 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CosmoProf employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

765 reviews
3.0
Jan 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots of perks such as full size samples of new beauty products for free, the idea being you'll get to try the product and speak to its merits to customers when selling. Can be a great environment to work in with guaranteed steady hours. However, this highly depends on your co-workers, store manager and regional manager. If you are interested in beauty products, you'll get training and become highly familiar with all the professional beauty products and tools out there. Store is only open to licensed cosmetologists, so you're not working with the general public.

Cons

Not much room for growth. In my experience, when a Store Manager position opened up, they opted to hire someone outside the company when they had a dedicated Assistant Manager who had worked there for 8 years and done an excellent job. The new Manager made no effort to even pretend to care about her duties, and being that the stores are small and tend to have a 3-9 person staff, all her responsibilities fell on our shoulders for half the pay. Pay is minimal - barely above minimum wage (at least when I was employed there). Weekends are required, so you can except to be working every weekend, unless you are the Store Manager who is only required to work one Saturday per month.

2.0
Oct 9, 2019
Recommend
CEO approval
Business Outlook

Pros

Great Benefits. As a territory rep, there was some control over time and locations, as well as being able to fit personal things into your day

Cons

Are you considering taking a job with this company? Than RUN, do no walk past GO, do not collect $200. GET OUT NOW! SEVERE disconnect between upper management and the people in the trenches. As a DSC, we were consistently told that systemic problems with technical issues, shipping, warehouse packaging, stock unavailability and lack of follow thru on a corporate level were things that we just had to "deal" with. I had a manager above me who thought that micromanagement was an indicator or efficiency, and that passive aggressiveness was a sign of authority. She failed her teams miserably . My territory has a reputation for a revolving door - I lost count after the first year of how many reps came and went. We had a joke amongst ourselves that we didn't bother getting to know anyone until they were with the company for at lest a year. That's how ridiculous it was. There was the expectation that what you didn't get done while being in front of your account for 8 hours a day, you would simply just do at home in the evenings or on the weekends. My boss worked all the time and more or less, expected the same. Commissions were cut at a point last year on large account and discounted accounts. For example, had an account that did over 100K, but beaucse of the negotiated discounts with corporate, my commission dropped from 13% to 3.5%. There is a new commission structure coming on first of the year, but the company does not provide the tools to make sure that all accounts are in place for the new structure. Therefore, if accounts are not lined between store cards and direct sales, the company does not have to pay commission on those store sales.I never felt that management about me had my back, it was always in defense of the higher ups, rather than fighting for us. I was working in a division that has an FSM on her THIRD stress leave in a year. THAT says volumes. They're sneaky and underhanded and you lie to the sales teams regularly.

1.0
Mar 13, 2019

Poorly ran, dysfunctional business

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Employee discount, Benefits were ok before they were taken away without notice.

Cons

Unprofessional management and upper management, Cut hours and benefits without notice, No cameras or panic button after several stores in my district (including my own) were broken into and robbed, No room to grow within the company, Many issues with the POS systems, Lack of communication from management, Poor pay, Lack of education on new products, Unrealistic sales goals, Disorganized management, Sales tags and flyers continuously printed incorrectly

Viewing 115 - 117 of 765 Reviews

Glassdoor has 772 CosmoProf reviews submitted anonymously by CosmoProf employees. Read employee reviews and ratings on Glassdoor to decide if CosmoProf is right for you.