CosmoProf reviews

2.9

40% would recommend to a friend

(765 total reviews)
avatar

Denise Paulonis

47% approve of CEO

32% positive business outlook

CosmoProf has an employee rating of 2.9 out of 5 stars, based on 765 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CosmoProf employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

765 reviews
2.0
Feb 18, 2021

Upper management does not live in reality

Recommend
CEO approval
Business Outlook

Pros

The discount on product is nice and we get to use new product before everyone else

Cons

-upper management is useless. Bringing any issue to their attention never gets anywhere. -I was sick and needed a covid test and was written up for missing work(and there’s nothing I can do about it because upper management is useless) -whenever the store needs maintenance(ie fixing windows from break ins, broken lights, flea infestations, you name it) upper management does not let store employees call to get them fixed because “the company can’t afford it”(or so we are told) -completely unrealistic expectations for private label credit card(PLCC) sign ups -I have worked at 2 different locations over a span of 3 years and have never seen a fully stocked store -

1.0
Jan 31, 2021
Recommend
CEO approval
Business Outlook

Pros

We close at 6pm. Wholesale beauty sales which means we don’t deal with the public in mass.

Cons

I’ve been at this company for almost 10 years hoping they would improve how they treat their employees, however it has only become worse. On the surface it appears like a decent place to work, but if you’re looking for a stable, caring employer look elsewhere. This company cut hours with no notice leaving store associates financially burdened. Many quit due to this. You may be hired on full time only to randomly be told that you will now become part time and lose all of your benefits for no reason other than the company is hurting for money. It does not matter how hard you worked or how much you care - their concern is always their bottom line and that’s it. During the pandemic we reopened immediately but with nothing in place for employee safety. No plexiglass partitions, no masks, not even hand sanitizer. It took this company months to supply us with proper PPE. Until then we had to supply our own, even store cleaner like Lysol. They play commercials over the store radio saying how much we clean the store, that they care about safety and the employees, which is ironic, and a lie. Raises are yearly but anywhere from .05cents to .50c if you’re lucky. Many times however we are told that the .50c is not allowed due to company hardships and will be given .25c wage increases even if we met the requirements for the .50c. This year however, they’ve frozen giving us raises all together. The company has serious financial issues. Often we do not even have proper product inventory to stock the shelves and we run out of product which makes our customers fairly upset. Many are starting to shop at competitors because they can’t get what they need. Stores are operated on a paper thin staff or even a single associate coverage making it difficult to properly service all of your customers properly. Not to mention working alone doesn’t feel very safe, and if you’re busy customers get angry if you can’t immediately help them. Overall, this company was initially a decent place to work but they’ve chosen to abuse and ignore the brick and mortar of their business - the store associates. Look elsewhere if you’re looking for an employer that will respect your contribution.

Viewing 226 - 228 of 765 Reviews

Glassdoor has 772 CosmoProf reviews submitted anonymously by CosmoProf employees. Read employee reviews and ratings on Glassdoor to decide if CosmoProf is right for you.