Costco Wholesale reviews

3.9

74% would recommend to a friend

(18,708 total reviews)
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Ron Vachris

77% approve of CEO

70% positive business outlook

Costco Wholesale has an employee rating of 3.9 out of 5 stars, based on 18,708 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Costco Wholesale employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

19K reviews
5.0
Jun 8, 2015

Costco

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Pay, Benefits, Holidays, decent schedule

Cons

it's retail - keep all emotions and feelings to yourself.

3.0
Oct 21, 2014
Recommend
CEO approval
Business Outlook

Pros

Decent livable Pay - 57k-60k Starting for Hearing Aid Specialist Good Product Lines from Top Manufacturers: Phonak, Resound, Rexton (Siemens), Bernafon (Oticon) Top end audiometers/testing equipment If you are married/have kids, Benefits are pretty good, very cheap top coverage healthcare Relaxed Dress code - Polo shirt, jeans, running shoes Costco already has good reputation in retail

Cons

- Way too much ambient noise in sound booth from people walking, alarms, forklifts, children yelling, (embarrassing) - Sound booth not isolated from audiometer, Patients can hear mouse clicks and any small sounds - Entire department exposed, no roof, no privacy for patients or the hearing specialist, Patients constantly walk up without appointments, there is never a secretary full time..., No lobby/hallway for patients - Noahlink/Audiometer is embedded into Sycle.net CRM, always crashes when you need it to work the most, GET BETTER SERVERS TO HANDLE THE BANDWIDTH.....its not that hard, Costco just loves to be cheap - Constantly changing schedules, worked many late evenings on weekdays, Saturdays and Sundays with no tests or appointments - WAY TOO MANY PRODUCTS - order forms, receivers, domes, aids, remotes, bluetooth kits, vender reps times a million models times 4 manufacturers - No different than anywhere in retail, management treats and yells at you like any cashier or forklift operator that can be trained in 2 weeks.... - No standardized sales presentation - Too much testing protocol, leave it alone, they change it every month... - Costco lets people return past the 90 day period any time a customer complains (I had a PT return aids that were 4 years old.......full refund) - Warehouse Managers are absolute idiots, they have little to no training on hearing aids, let alone the hearing aids sales process, they are all over you for nothing, then when you need them they are nowhere to be found - Costco acts like they are above retail, besides having decent pay, they are nothing special, dont drink the costco koolaid... - I would only recommend costco if you are married/have kids and need the benefits, otherwise there any many better ways to make more money and be actually rewarded for selling hearing aids - Member service ....they can treat you like garbage, this should not be allowed - Little to no incentive to sell more hearing aids then you need to...you wont be rewarded either way

2.0
Mar 4, 2020
Recommend
CEO approval
Business Outlook

Pros

You can mentally shut down and you should be fine as long as you are physically visible to management. This is a "pro" for many people who are used to this type of environment. . Costco cares a lot more about employee socialization and spreading love and viruses than actual work output. If this is your thing, then you will love it here. . Sit-stand desk (but only if you are already sick).

Cons

Very political, akin to a dictatorship. Let me explain: the CEO is in charge of everything, and every single person in the hierarchy down to the managers exist only to please their superiors. Every single change has to go through the CEO (or his office). He might be a good CEO for retail, but certainly not a good one for IT. He needs to trust his subordinates. . I will not be surprised if Costco stocks plummet in a couple of years or so if nothing would change, because the tech people who keep Costco operations up are ignored, in favor of archaic culture perpetuated by management who are very inexperienced with modern tech practices. . Compensation is still very uncompetitive, both with salary and benefits. It's a tiny bit better than last year but still falls short compared to the industry average. You won't get enough time off, and you won't get to telecommute (If they say otherwise, it's a lie. Trust me, I work here). Their selling point is job security, which is a double-edged sword: good for lazy and incompetent people, but bad for everyone else who works with these people. . Again, no telecommuting. Reason? In the name of equality. There are a lot of employees who are required to be in the office, so tech workers (who should not have issues telecommuting) suffer as well. NO equity, NO fairness. It is simply just, equality. . If one employee catches a virus, everybody has to get them as well. This is the management's definition of "fairness". Seriously, I am genuinely concerned not only for my health, but also for my life. . To their credit, some in management push for change. But again, if the supreme CEO says no, everybody just agrees and all hope goes away. I am not sure exactly how this works, but this is how many people in these positions describe it to us. . No one has a real voice, which is why people like me opt to voice out our concerns here in Glassdoor. They continue refusing to listen to the workforce—the people who are not in any political hierarchy—the ACTUAL tech workers. Do I think Costco is a good company to work for? Maybe for retail, but definitely not for IT. . Also, you pay for coffee. If they say there is free coffee, they are talking about the coffee infused with used socks. Real coffee here costs money.

Viewing 19 - 21 of 18,708 Reviews

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