Costello Medical reviews

3.7

62% would recommend to a friend

(105 total reviews)

Sophie Costello

87% approve of CEO

81% positive business outlook

Costello Medical has an employee rating of 3.7 out of 5 stars, based on 105 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Costello Medical employee rating is in line with the average (within 1 standard deviation) for employers within the Pharmaceutical & Biotechnology industry (3.5 stars).

Reviews by job title

105 reviews
5.0
Dec 21, 2022
Recommend
CEO approval
Business Outlook

Pros

The people are amazing, supportive and talented. The work is varied and interesting. Greta opportunities.

Cons

Expected to work late to meet deadlines with no overtime pay

avatar
Costello Medical Response
3y
Thank you very much for taking the time to review your experience at Costello Medical; we are pleased to hear that you are enjoying working with your colleagues, and that you find your work interesting. We hope that working long hours is the exception and not the norm; if you have any concerns here about the sustainability of your current working pattern, please do speak with your line manager, Division Head or the People team. We are always keen to listen and help where we can. If you have any further feedback to share, please do get in touch.
2.0
Dec 17, 2022

Poor work life balance

Recommend
CEO approval
Business Outlook

Pros

•Good name to have on CV which helps when looking to work elsewhere •Junior staff are really friendly

Cons

Terrible work life balance! A lot of the entry level employees are stressed and overworked but don’t feel like they can bring this up with their managers. I believe this is something senior management are aware of and take advantage of.

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Costello Medical Response
3y
Thank you for taking the time to leave your feedback about your experience at Costello Medical. We are sorry to hear of your concerns about your previous workload; we recognise that due to the nature of our work, there will inevitably be periods of increased workload and that client demands can be high, but we want to ensure that unsustainable workloads are not the norm. Having periods to reset and recalibrate are really important. For this reason, we actively encourage all colleagues to speak with their line manager, Division Head or the People team if they have any concerns because there are steps we can take to support you. Please be assured that it is taken seriously when colleagues do so, and certainly not taken advantage of, and recent Employee Survey results show that over 86% of respondents strongly agreed or agreed that their line manager supports their wellbeing. Fostering a supportive and friendly environment is very important to us, and so we are sorry to hear that this was not your experience. Thank you again for taking the time to review your experience at Costello Medical.
2.0
Dec 1, 2022

Toxic work culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Junior staff members (and some of the more recent senior staff members) are lovely and will go out of their way to help you. Nice social environment, due to lovely junior staff members. Variety of tasks performed.

Cons

The focus on maintaining a positive work environment is used as a way to silence staff members who have concerns over work-load or stress. Staff members are given impossible work deadlines and loads, then made to feel they are underperforming if they cannot reach these impossible deadlines. No staff members can reach these targets working the contracted hours, instead they all work over-time - however this is often done in secret to appear as if the deadline were actually feasible. Staff members who are honest about work loads and stress are then informed they are not productive enough, or are not maintaining a positive attitude, whereas they are really just being honest. This can leave staff feeling they are not good enough, when in reality the expectations are a farce. Numerous staff members have left due to burn out for the above reasons. Many who remain feel the same, yet are afraid to break the toxic culture of positive silence. To maintain this environment, they hire perfectionists who struggle to admit when they are struggling, thus hide that, suffer in silence, and subsequently maintain this toxic environment. Due to all the above reasons, work life balance is largely unattainable. Interns are performing the same role as Medical Writers/Analysts, yet are paid around 10,000 less per year. Exceedingly white and middle class.

avatar
Costello Medical Response
3y
Thank you for taking the time to leave your feedback about your experience at Costello Medical. We are sorry to hear of your concerns about your previous workload; we recognise that due to the nature of our work, there will inevitably be periods of increased workload and that client demands can be high, but we want to ensure that unsustainable workloads are not the norm. Having periods to reset and recalibrate are really important – often referred to as peaks and troughs. All colleagues are encouraged to speak with their line manager, Division Head or the People team if they have concerns about their workload. This is an area we monitor closely and we have taken many proactive steps this year to ensure that colleagues continue to feel supported at work; this has included increased monitoring of working hours, pastoral support from the People team, training for our core and senior teams on confidence and perfectionism at work, training for line managers on supporting their line managees, and recruitment efforts to ensure that project teams are well resourced. Results from our 2022 annual Employee Survey showed that over 86% of respondents strongly agreed or agreed that their line manager supports their wellbeing and so we hope that this speaks true of most of our colleagues’ experiences. We are also proud of the friendly, supportive and collaborative culture that we have maintained; our annual Employee Survey results showed that 94% of respondents feel proud to work at Costello Medical, and we were pleased to receive our highest ever engagement score in the Best Companies survey last year. Thank you once again for taking the time to provide your feedback.
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Glassdoor has 120 Costello Medical reviews submitted anonymously by Costello Medical employees. Read employee reviews and ratings on Glassdoor to decide if Costello Medical is right for you.