Costello Medical reviews

Thank you for taking the time to review your experience at Costello Medical. Whilst we are pleased to see that you enjoyed the wide breadth of projects that you worked on, as well as the clarity of development pathways, we are sorry to hear that your work-life balance was affected. As we have detailed in our previous review responses, this is an area that we actively monitor and take proactive steps to ensure that working patterns do not become unsustainable. Our Employee Survey data shows that most colleagues feel a sense of belonging at Costello Medical; in our 2022 survey, 88% of respondents were strongly satisfied or satisfied with their relationships and support offered at work, whilst over 80% strongly agreed or agreed that they feel a sense of belonging at the company. Whilst we might organise fun activities, such as our divisional and company-wide socials, we hope that fun is had organically, too; we were pleased to see that when we asked all UK colleagues how they would describe working at Costello Medical in 2022, “friendly”, “supportive” and “fun” were the top three descriptors. We would also like to note that our colleagues across the UK were hired from over 40 different universities, and so please be assured that we actively recruit and indeed welcome new joiners from a wide variety of institutions. In addition to this, we have a dedicated Equality & Inclusion taskforce, consisting of colleagues across the company in a variety of roles, who support our diversity and inclusion efforts. A key project launching this year is to increase our collection of E&I-related data to inform our actions in this area. Finally, I can assure you that individuals speaking to line managers with feedback in the first instance is always done so with the right intention. We generally encourage colleagues to provide constructive feedback directly to line managers, whether during our performance review season or throughout the year, so that line managers can disseminate feedback in the format in which their line managee would prefer, and can also look out for trends in the feedback provided. We actively encourage 360 feedback from colleagues across all roles so that line managers can see a truly representative picture of an individual’s performance and contributions at work, and we are pleased with the amount of 360 feedback that is provided across the company.

Thank you for leaving your review; it is great to hear that your team is friendly and supportive. We appreciate that the nature of client-facing, agency work can result in long working hours and higher workloads, but please rest assured that we recognise the importance of a good work-life balance for all colleagues at Costello Medical. For this reason, we take proactive steps such as monitoring timesheet data, encouraging colleagues to come forward if their workload or hours feel unsustainable, and growing our team to ensure that projects are adequately resourced. We recognise that we do not get this right all of the time, but please rest assured that it is an area that we both actively monitor and pay attention to as a Leadership team. If you have any more detail to provide on the feedback above, we would welcome it and would encourage you to reach out to the People team.