Cotopaxi reviews

3.1

44% would recommend to a friend

(136 total reviews)

Lindsay Shumlas

46% approve of CEO

44% positive business outlook

Cotopaxi has an employee rating of 3.1 out of 5 stars, based on 136 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cotopaxi employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

136 reviews
1.0
Jan 22, 2026

Leadership Failure

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Talented, hardworking mid-level employees who care deeply about each other.

Cons

Leadership instability has become a hallmark of the company. Frequent changes in vision, priorities, and organizational structures make long-term planning unfeasible and contribute to persistent burnout. The internal culture is dominated by fear and a top-down approach. Employees quickly realize that being honest carries risks, while staying silent feels safer. Cost-cutting has taken precedence over strategic planning. Benefits, budgets, and support are continually reduced, even as workloads keep growing. Turnover remains alarmingly high. Talented employees are leaving in large numbers due to a toxic environment and unsustainable demands. Senior positions are often filled by external hires who lack both industry expertise and internal insight, sidelining or forcing out experienced, long-standing employees. Transparency is virtually absent. The company’s strategy focuses solely on immediate concerns, neglecting the long-term viability of the business. Morale is low, and widespread burnout persists.

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Cotopaxi Response
4mo
We appreciate you taking the time to share your experience. We’re proud of the many talented, mission-driven people who have shaped Cotopaxi and continue to do so. As our company evolves, we are actively working to ensure our leadership, planning, and communication support both strong results and a healthy team environment. Building a high-performing, mission-aligned organization requires ongoing focus, and that commitment remains central to us. – Cotopaxi Leadership Team
2.0
Jan 7, 2026

Culture has been ruined by Leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible work schedule, remote, talented and passionate mid-level employees

Cons

Obsessed with Cutting Costs: Leadership seems focused on short-term savings at the expense of long-term health. Budgets are slashed, experienced people are laid off, and important work is pushed outside the company, leaving teams weaker and stretched thin. The ironic thing is that so much work is being contracted, out because good employees have quit or been pushed out, that I have no doubt it is actually increasing costs for the business. Fear Driven Culture: Exceptional employees are often worried about saying the wrong thing or making a mistake. Every decision has to be run through the leadership team. It absolutely paralyzes employees and gives them no sense of trust or empowerment from the leadership team. Out of Touch Leadership: The executive team feels like a revolving door of outsiders brought in to cut costs, not grow the business. They don’t really understand the industry, they do not care about the employees, and don’t offer any intelligent plan for the future. Speaking up whether to a manager or HR is pretty much ignored, or discouraged. The leadership team constantly praises one another, while the average employee is ignored and given little to no appreciation for their work. Real transparency is missing: Decisions happen behind closed doors, and town halls are full of buzzwords but short on real answers. Employee feedback seems to fall completely on deaf ears, and good ideas from within the company are generally squashed. Burnout and Turnover Are the Norm: Good people are leaving fast. Those who stay are overloaded, underappreciated, and clearly burned out. The leadership team seems more interested in giving themselves raises and spending extravagantly on themselves than investing in the incredibly talented employees they have.

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Cotopaxi Response
4mo
Thank you for taking the time to share your perspective. We know that trust, empowerment, and transparency matter deeply to our teams. As we continue to grow and evolve, we are focused on strengthening clarity, decision-making, and how feedback is surfaced and addressed. We remain committed to building an environment where people feel supported and heard. – Cotopaxi Leadership Team
1.0
Jan 5, 2026

Need To Stop Claiming They're A "People-First" Company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of really lovely, talented, and kind mid-level folks. Employee discount is great.

Cons

Ironically, this self-proclaimed “people-first” company is the most toxic place I’ve ever worked. Highly qualified and talented people are leaving in droves, some even without new jobs lined up because it’s just that bad. People would literally rather be unemployed than work at Cotopaxi. Leadership has also repeatedly try to silence people when they’re leaving to make it look like they’re being pushed out, rather than leaving because things are so miserable. Additionally, cost of benefits have skyrocketed with no cost of living adjustments, “In The Wild Time” has been cut, summer Fridays have been cut, and bucket list trip stipends (after 18 mo. & 5 years) have been cut—all of the things that were supposed to counterbalance non-competitive pay (compared to other industries) are gone. The CEO also recently announced the promotion an SVP to C-suite position (after being at Cotopaxi for less than a year while others have had to fight endlessly for much deserved promotions) on the exact same day that everyone else was sent into a panic because benefits skyrocketed, which was beyond inconsiderate and tone-deaf. On top of it all, leadership still seems completely oblivious to how unhappy everyone is, and they’re fully convinced that they’re not the problem, even when they’re the root of it all.

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Cotopaxi Response
4mo
We appreciate you sharing your experience. As our company evolves, some decisions can be challenging, and we recognize that change can feel different across teams. Our commitment to our people and our mission remains strong and we are focused on ensuring our actions and communication reflect that commitment consistently. – Cotopaxi Leadership Team
Viewing 16 - 18 of 136 Reviews

Glassdoor has 150 Cotopaxi reviews submitted anonymously by Cotopaxi employees. Read employee reviews and ratings on Glassdoor to decide if Cotopaxi is right for you.