Cox Communications reviews

3.9

67% would recommend to a friend

(4,293 total reviews)
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Mark Greatrex

74% approve of CEO

43% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,293 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Jun 5, 2014

Good but could be better

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Cox is a good company. The corporate culture is great. Employees really think of it as a family atmosphere.

Cons

Sometimes too conservative and slow to market. trying to make extremely high margins is unrealistic in today's market. Is very reactive and not proactive to current market trends.

2.0
Jun 4, 2014
Recommend
CEO approval
Business Outlook

Pros

The preferred internet service is awesome speed.

Cons

Customer service not having me signed up for the correct monthly amount. I signed up on may 23, 2014. They came out the next day. Noticed I needed a faster speed so I called in to change my plan and that's when I find out, my account monthly rate was incorrect from when I signed up. Good thing the notes were on the account and now i've been waiting for my account to be updated to the correct monthly rate and it's now June 4th. I've had to call them 3 other times since to make sure it's been completed since I was told 3-5 business days and yesterday was told it could take up to a full bill cycle to update. Very Unhappy.

3.0
Jun 3, 2014
Recommend
CEO approval
Business Outlook

Pros

Good benefits including discounted cable services.

Cons

Personal growth limited, going through regionalization efforts causing layoffs which are likely to continue.

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Cox Communications Response
12y
Thank you for your candid advice to senior management. We truly appreciate your input and wish you luck in your new role.
Viewing 3982 - 3984 of 4,293 Reviews

Glassdoor has 4,634 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.