Extremely High-stress: being sweated about stats and sales by unknowledgable supervisors who keep bankers' hours (while most techs work til midnite and 2 a.m.), meanwhile being screamed at and cursed at by extremely irate California customers. Being forced to sell (a new way to squeeze extra work out of technical support that began in Fall 2011, and not something that was in original job description) would have been alright had Cox not kept moving the goal-post farther and farther away. Tech support phone reps used to get paid for selling "ancillaries" (upgrades, premiums, etc.) but now they have to sell a quota of at least 3-9 new services (phone, cable, internet) per month to get paid for ancillaries. Try selling phone to an out-of-control Irvine customer who is still shrieking their guts out at you and belittling you after 40 minutes. You may as well stick your blood-covered arm in a tank of piranhas. This job doesn't even pay the bills at a piddly $27K per year, and the post-traumatic stress disorder you'll suffer is definitely NOT worth it. Run away......far, far away.
