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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,289 total reviews)
      avatar

      Mark Greatrex

      75% approve of CEO

      44% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      4.0
      May 28, 2013

      Good Place to Work But Not the Best Pay

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Stable company, good benefits, great locations

      Cons

      They no longer hire or promote from within, company is less focused on customer service and more focused on the making more $$$$$. Lots of rate increases, not as many product improvements. The rate increases are definitely not going into pay rates; raises and bonuses have been dismal the last couple of years. Travel and discrtionary spending has been cut to almost $0.

      3.0
      May 27, 2013

      It was cool working at Cox

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay and benefits were great

      Cons

      That would be the confusion between departments

      4.0
      May 23, 2013

      One of the BEST

      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Cox employees are empowered to make things happen. You see a problem, fix it! Your boss will appreciate it! There is absolutely nothing wrong with telling your superior that you think something is broke. The chances are, they have never seen the issue from your perspective, and your input can make a big difference. Cox loves to hear from it's employees and listen for their input.

      Cons

      Very sales driven environment. There are many groups with a tremendous customer centric focus who want to do what's best for the customer but their hands are sometimes tied by the need to put sales first. You can't be a customer focused company if you do not build the support and engineering groups to correctly manage the volume of sales. It's the customer who suffers because your support teams are spread too thin. It's tough to stay on top of the workload.

      Viewing 4078 - 4080 of 4,289 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,630 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.