Is Cox Communications a good company to work for?

Cox Communications has an overall rating of 3.9 out of 5, based on over 4,630 reviews left anonymously by employees. This rating has decreased by 1% over the last 12 months. 69% of employees would recommend working at Cox Communications to a friend and 44% have a positive outlook for the business. The best reviews about Cox Communications have been left by employees working as Intern , Media Consultant and Financial Analyst .

Does Cox Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Cox Communications employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at Cox Communications. This rating has been stable over the past 12 months.

How satisfied are employees working at Cox Communications?

69% of Cox Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cox Communications 3.9 out of 5 for work life balance, 3.9 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cox Communications?

Technical Support Representative (123) , Customer Service Representative (90) , Inbound Sales Representative (86) , Account Executive (74) , Sales Representative (69) , Retention Specialist (68) , Solutions Specialist (67) , Manager (57) , Sales (54) , Project Manager (51) , Sales Associate (47) , Director (45) , Tech Support Representative (45) , Customer Retention Representative (38) , Universal Home Technician (38)

What are the pros of working at Cox Communications according to real employee reviews?

"Cox offers great benefits and is the big player in the region where I worked." ((in 776 reviews)); "My pay is good and I have been recognized for my contributions with additional responsibility." ((in 400 reviews)); "I was also able to hire many great people which made it a fantastic place to work." ((in 252 reviews)); "Great culture and community!" ((in 205 reviews)); "work life balance is good" ((in 130 reviews))

What are the cons of working at Cox Communications according to real employee reviews?

"Poor management and team wotk" ((in 191 reviews)); "Most managers have been around for 20 years and are out of touch with today's market." ((in 82 reviews)); "Long hours in the field and the fun that is working in the weather as a technician." ((in 51 reviews)); "constant changes in job role, upper management seemed to not understand whats best for employees and clients." ((in 39 reviews)); "I got lucky to have a good supervisor." ((in 32 reviews))

What are employees saying about Cox Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Cox Communications layoffs and their outlook for job security at Cox Communications in 2026.

What are the top reviewed Cox Communications locations?

Atlanta , Phoenix , Las Vegas , Chesapeake , San Diego , Wichita , Oklahoma City , Omaha , Baton Rouge , Tulsa , New Orleans , Virginia Beach , West Warwick , Rancho Santa Margarita , Herndon , Tucson , Warwick , Gainesville , Pensacola , Lafayette , Norfolk , Fort Smith , Dunwoody , Springfield , Providence , Alpharetta , Sandy Springs , Oceanside , Macon , Deer Valley

Cox Communications reviews

3.9

69% would recommend to a friend

(4,289 total reviews)

Mark Greatrex

75% approve of CEO

44% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,289 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews

3.0

May 15, 2013

Retention Rep

Retention representative

Recommend

CEO approval

Business Outlook

Pros

Company offers great benefits, extensive initial training and a lot of incentives for your hard work.

Cons

Policies, numbers, goals, etc. can change daily. Once you feel comfortable, they change it on you...but you'll see that with any company.

5.0

May 2, 2013

I've had a great experience here at Cox Communications and plan to continue developing here.

Central systems tech

Recommend

CEO approval

Business Outlook

Pros

I've worked for multiple managers and supervisors and they all follow the Cox Culture of valuing the employee and family. Any time I've had personal situations going on, all managers I've worked for have made it very easy to get thru those situations by allowing use of personal time and being supportive. Cox Communications also provides opportunities for higher education by providing reimbursement benefits.

Cons

I really don't have any negative comments, I do believe that sometimes circumstances (positions) and individuals (skill-set) may not be a good match for the goals at hand but I see this more as human error than something I would hold against Cox the company.

4.0

Apr 27, 2013

Great Company, Great Benefits, Results Driven

Universal home technician

Recommend

CEO approval

Business Outlook

Pros

Starting and continuing pay somewhat higher than competition Really good benefits, including free t.v. and internet Great training, no experience required for entry level positions Yearly bonus based on company performance Commission for sales, although not required Regular polls and surveys to improve leadership

Cons

Not too many cons, as long as you are doing quality work, and keeping numbers up.

Viewing 4081 - 4083 of 4,289 Reviews

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