Cox Communications reviews

3.9

69% would recommend to a friend

(4,281 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,281 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
3.0
Apr 21, 2011
Recommend
CEO approval
Business Outlook

Pros

great employee discounts on service competitive benefits able to accrue lots of paid time off

Cons

Focus is on sales, agents are penalized for taking the time for technical troubleshooting & customer education. Most technical support reps are non-technical and training is focused on navigating problem ridden software & translating service call into sales call. Techs are rewarded for cutting calls short (resulting in repeat calls for the same issue) and selling additional services, not for fixing problem and keeping customers

3.0
Apr 19, 2011

Use to be good

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

family friendly employees don't seem to leave (could be a bad thing for some people) great discount great health benefits offers pension

Cons

people don't leave - hard to advance

2.0
Apr 7, 2011
Recommend
CEO approval
Business Outlook

Pros

Severely discounted cable and internet Great Paid time off program People take the jobs seriously Lots of opportunity to interact with clients and customers

Cons

Massive layoffs in Omaha are coming due to consolidation Good people that have been with the company for years are losing positions and it is not fair. Awful prescription drug plan Not a lot of opportunity for advancement

Viewing 4165 - 4167 of 4,281 Reviews

Glassdoor has 4,622 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.