3.0
Apr 21, 2011
Recommend
CEO approval
Business Outlook
Pros
great employee discounts on service competitive benefits able to accrue lots of paid time off
Cons
Focus is on sales, agents are penalized for taking the time for technical troubleshooting & customer education. Most technical support reps are non-technical and training is focused on navigating problem ridden software & translating service call into sales call. Techs are rewarded for cutting calls short (resulting in repeat calls for the same issue) and selling additional services, not for fixing problem and keeping customers