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      Cox Communications

      Part of Cox Enterprises

      Engaged Employer

      Cox Communications reviews

      3.9

      69% would recommend to a friend

      (4,280 total reviews)
      avatar

      Mark Greatrex

      74% approve of CEO

      45% positive business outlook

      Ratings by demographic groups

      Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

      Reviews by job title

      4K reviews
      2.0
      Sep 7, 2008

      Used to be a top company with coveted jobs - I pity the front line employees

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large enough company to basically support economic swings, but too focused on perceived numbers rather than actual sales and subscriber projections.

      Cons

      Revolving door of middle management - no consistency in policy from region to region. In 2 years, I've seen 9 directors fired, demoted or leave in just one location. Compare that to 4 years ago when there was only 1 director that left. This is not about performance, it's about politics and the ever-changing VP regimes and local managing directors. There is a new one of either approximately every 9 months and they install the non-performing management from their previous system. Esser can't see this and it's a significant factor in low employee morale, increased turnover, and subscriber churn.

      3.0
      Oct 7, 2024

      Painful Changes

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company benefits Unlimited PTO Ability to work from home Diverse portfolio

      Cons

      Commission plan designed to minimize/cap rep payouts Too many commission errors that reps must audit to catch/find Declining order management - implementation performance Rash of customer disconnects and directly impact commissions - new sales Lack of and very difficult for clients to get basic admin level support Cloud sales very difficult to win with limited resources and payouts get offset by disconnects Poor VP and director level sales leadership, greatly lacking experience, client interaction, product knowledge, follow through, and overall sales acumen- polish.

      3.0
      Mar 23, 2024

      very abusive

      Secretary
      Recommend
      CEO approval
      Business Outlook

      Pros

      you can be a lazy employee and get away with it. lots of bloat in staffing

      Cons

      if you are a go getter you will be sabotaged by the slackers. people steal your work and claim it as their own

      Viewing 70 - 72 of 4,280 Reviews
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      ReviewsCox Communications reviews

      Glassdoor has 4,620 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.