Cox Communications reviews

3.9

69% would recommend to a friend

(4,280 total reviews)
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Mark Greatrex

74% approve of CEO

45% positive business outlook

Cox Communications has an employee rating of 3.9 out of 5 stars, based on 4,280 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cox Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

4K reviews
1.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

Great Place to Learn, Worthwhile work, good network structure, many great people to work with, great products

Cons

Little personal concern for employees, micromanaging, relatively low pay, intimidation even of productive employees, lack of cooperation between divisions, constant change without overview of how to manage change, negative motivation and pressure to sell specific products, instead of focusing on realistic client needs,

2.0
Nov 6, 2023
Recommend
CEO approval
Business Outlook

Pros

Benefits, matched 401K, tons of services to sell. Many ways to make money if you can get past the constant changes and hurdles.

Cons

You are micromanaged everyday, you are booked in Multiple meetings a week rather then being out selling as an outside sales rep. Expected to be in the office 4 days a week soon 5, again as an outside direct sales rep, this is unheard of from many other sales jobs. With the time you have left to prospect after account management and tasks, you have to adapt to constant changes in products, your comp plan, your title and let alone your actual role. The management hands out write ups like it’s candy on Halloween, with verbal and finals. Expecting you to have your stuff together when they clearly don’t. Even upper management and VPs admitting that they know things are not perfect and they are not going to get it perfect the first time when they make all these territory and title changes yet expect you to have your stuff together regardless if they do or not. Culture is horrible at the office, many fear for their jobs. I can name more then half of sales reps that are not happy and do not like management, complain about the hostile environment, and the constant pressure even with contestant changes. Now that I have moved on and spoke to many other professionals and companies I have not had one person agree with the system they have set in place at Cox. The scare tactics they use for your job security is so wrong. I should have left a long time ago. I just really thought things would change and held on to the family I had created there. It was bitter sweat to have the call that I was being let go due to performance, 30 days into a new role after having 3 titles and 4 different job descriptions there in less then 2 years, with no prior IT experience and was given a higher quota then almost everyone in my office that was there way longer then I was. I almost feel like from the beginning I was hired at a horrible big transition time they were doing and was set up to fail even though I really was working to try and adapt. For the low salary they offer I don’t think they could have had any more of a motivated person to work there that went with the flow and accepted every change with open arms and was willing to adapt and do what it took to bring future success. I should have been hired way before the big changes they made or later in life to be successful there. From the start I was just in a bad spot to be at Cox, and now everyone is, with the new way of things.

3.0
Jun 4, 2023
Recommend
CEO approval
Business Outlook

Pros

Good and smart people. Great benefits. A company that, overall, really cares about employees. BUT, it's biggest business has flattened out and the culture is changing, and not always for the better.

Cons

The Chairman is 3rd generation Cox-family and seems nice enough and smart, but at the end of the day he's a billionaire who was born a billionaire - and he mainly wants us to keep delivering billions. During recent layoffs, it was interesting that out of thousands laid off for having a bad year (vs. plans mind you, we still grew and made huge margins) not a single one of the executives responsible for signing off on the plans/targets or for all the hiring we suddenly needed to right-size were also laid off. Hmmm... makes you really think don't it?

Viewing 73 - 75 of 4,280 Reviews

Glassdoor has 4,620 Cox Communications reviews submitted anonymously by Cox Communications employees. Read employee reviews and ratings on Glassdoor to decide if Cox Communications is right for you.