Crate and Barrel reviews

3.0

43% would recommend to a friend

(2,490 total reviews)

Janet Hayes

38% approve of CEO

30% positive business outlook

Crate and Barrel has an employee rating of 3.0 out of 5 stars, based on 2,490 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Crate and Barrel employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
1.0
May 17, 2026
Recommend
CEO approval
Business Outlook

Pros

I like my team, they actually do care except for the few that call out once a week. The product and displays are exquisite.

Cons

It's a very odd place. If you can sell a credit card you are way more valued than someone who can sell a $1000 espresso machine, and then maybe a $3000 sofa. But "did you get the card?" they will ask. . It does not compute that having a crate card means nothing when the customer already has platinum and gold cards that offer better rewards. It simply is not the be all end all in their wallet, at least in the Boston region. However, they are on the hook to present numbers on a daily basis so they ratchet up the pressure because it's all in the numbers.

3.0
May 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hours, discount, 401K benefits, great staff, flexibel time offs.

Cons

It seemed one manager would allow her customers to have first preference on items that came in on the new shipments vs putting them on the floor for the general public. Plus she bended the rules for them as well allowing longer hold times and other things. This issue was never addressed by the store manager which was not appropriate.

3.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Learn a lot of new skills. Most visual merchandising positions don't involve hanging art work, or learning how to wire and hang a pendant

Cons

Workload and time expectations are unrealistic. Positive feedback is almost never given by management so you never know if they even think you're doing your job right

Viewing 10 - 12 of 2,490 Reviews

Glassdoor has 2,616 Crate and Barrel reviews submitted anonymously by Crate and Barrel employees. Read employee reviews and ratings on Glassdoor to decide if Crate and Barrel is right for you.