Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.1 out of 5, based on over 904 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 69% of employees would recommend working at Credit Acceptance to a friend and 69% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

69% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.5 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (201) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Good Benefits and discounts everywhere." ((in 101 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 60 reviews)); "Very corporate but people are great." ((in 48 reviews)); "Team members are great and helpful." ((in 33 reviews)); "Training and support are great" ((in 21 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 19 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "micro management, pay, favoritism, management," ((in 7 reviews)); "Less growth opportunity." ((in 6 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Phoenix , Dallas , Los Angeles , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City , Nashville

Credit Acceptance reviews

4.1

69% would recommend to a friend

(866 total reviews)

Vinayak Hegde

62% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (866 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 866 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

866 reviews

1.0

Mar 25, 2019

Avoid collections IT

Software developer

Recommend

CEO approval

Business Outlook

Pros

-compensation -willlingness to help you reach your goals once you threaten quiting

Cons

-work from home is a joke. You have to provide an extriuos reason to work from home. -you are given a desktop and not a laptop. - they keep saying they are working to upgrade the system however that is a lie. - you will use enterprise software based on Visual Basic. - the time spent here will not give you any transferable skills. - as technology moves forward this team keeps beating to the drum of the 90s. - if you aren’t from a “traditional” family, you will have a hard time connecting with the team. - When I left in 2018 there was no version control! That is how behind this team is. - If you connect with previous workers on LinkedIn, you will hear the same nightmare.

3.0

Feb 16, 2019

Ok career if you’re not looking to grow professionally and financially

Mam

Recommend

CEO approval

Business Outlook

Pros

Solid foundation. Good benefits package with 401k match.

Cons

Too many territory splits. The days of making good money are over. Seems the company goal is to flood the markets with subpar reps making 70-80k. Too much micro managing and chasing ridiculous metrics to be truly effective.

4.0

Aug 1, 2014

It actually is a Great Place to Work, IF...

Manager (external hire)

Recommend

CEO approval

Business Outlook

Pros

Does require that people display the PRIDE Core Values and when violations are brought to light, those individuals are dealt with. There are many avenues to get issues to senior management. The Red Tape Remover system works. It gets you straight to the CEO with no middleman. So for all the people who are complaining about managers and supervisors, unless you made an effort to get to Brett, you really should hush up. And the guy who said it's HR putting up all the Great Place to Work reviews, I'm nowhere near HR.

Cons

Credit Acceptance is not perfect. It IS a Great Place to Work IF you are ready to conform and that is my struggle. I love my job and the company but senior management tends to be longer service employees and are stuck doing things in ways that are not aligned with the rest of the world. It is really a wonderful thing that the company is big on promoting from within but the people I work with seem unwilling to step outside of the box the company has created for itself and is way behind the times in many areas. And those who don't conform are seen as not being a fit for the company but that's not true.

Viewing 61 - 63 of 866 Reviews

Jobs at Credit Acceptance

Video & AI Content Creator

Senior Strategy Analyst

Staff Machine Learning Engineer

Senior People Business Partner