Credit Acceptance reviews

4.1

69% would recommend to a friend

(866 total reviews)

Vinayak Hegde

62% approve of CEO

69% positive business outlook

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 866 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

866 reviews
2.0
Mar 18, 2026

Prioritize People Over Perception

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The organization has great team members. The people in the work daily make it worth it .

Cons

The organization places a strong emphasis on external perception as a “great place to work,” often investing heavily in workplace initiatives and branding. However, recent layoffs including employees with long tenure raises concerns about alignment between those investments and internal decision-making. Consider - is there a true ROI on all of your engagement initiatives, if you have to lay off employees who have invested decades with the organization to keep the initiatives active? Leadership cited over-hiring in 2020 as a reason for workforce reductions, while also communicating that the layoffs were not performance-based. This suggests broader strategic and planning challenges at the leadership level. There also appears to be limited diversity within senior leadership roles (Director level and above), which may impact representation and inclusion at the highest levels of the organization. Additionally, frequent executive turnover (three CEOs within five years) contributes to a lack of stability and long-term direction. Overall, the organization may offer short-term growth or resume-building opportunities, but may not be the best environment for those seeking long-term career investment.

1.0
Jan 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Solid pay and benefits, flexbile schedule

Cons

Sticking people with 25% interest loans and acting like you're helping people.

1.0
Mar 11, 2025

Not a Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote Decent Compensation Linkedin Learning Benefit 401K matching

Cons

Management very much top heavy Favoritism - some folks who are in the company for long time are valued more and grow up the mgmt ladder at the cost of others by doing office politics although they lack tech skills, empathy, doesn't take care of direct reports. Lack of transparency, your manager can let you go. People advisors are a joke.

Viewing 64 - 66 of 866 Reviews

Glassdoor has 904 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.