Is Credit Acceptance a good company to work for?

Credit Acceptance has an overall rating of 4.1 out of 5, based on over 904 reviews left anonymously by employees. This rating has increased by 3% over the last 12 months. 70% of employees would recommend working at Credit Acceptance to a friend and 70% have a positive outlook for the business. The best reviews about Credit Acceptance have been left by employees working as Supervisor , Manager and Market Area Manager .

Does Credit Acceptance pay their employees well?

According to anonymously submitted Glassdoor reviews, Credit Acceptance employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Credit Acceptance. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Credit Acceptance?

70% of Credit Acceptance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Credit Acceptance 4.5 out of 5 for work life balance, 4.2 for culture and values and 3.7 for career opportunities.

What are the top reviewed jobs at Credit Acceptance?

Market Area Manager (201) , Credit Analyst (30) , Collector (28) , Collections Specialist (19) , Customer Service Representative (15) , Front End Collector (15) , MAM (14) , Redemption Specialist (13) , Manager (12) , Supervisor (10) , Director of Sales (8) , Title Specialist (7) , Business Analyst (6) , Collections Representative (6) , Sales (6)

What are the pros of working at Credit Acceptance according to real employee reviews?

"Good Benefits and discounts everywhere." ((in 109 reviews)); "The pay is great and the fun you have doing your job is even better." ((in 66 reviews)); "Work life balance is great" ((in 59 reviews)); "Very corporate but people are great." ((in 49 reviews)); "Team members are great and helpful." ((in 33 reviews))

What are the cons of working at Credit Acceptance according to real employee reviews?

"They will know a manager is a problem and let them contiue in their position." ((in 20 reviews)); "Upper management is also receptive to feedback and suggestions." ((in 12 reviews)); "Sometimes management showed favoritism to certain employees" ((in 8 reviews)); "Less growth opportunity." ((in 6 reviews))

What are employees saying about Credit Acceptance layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Credit Acceptance layoffs and their outlook for job security at Credit Acceptance in 2026.

What are the top reviewed Credit Acceptance locations?

Southfield , Detroit , Henderson , Houston , New York , Las Vegas , Atlanta , Chicago , Phoenix , Dallas , Los Angeles , Denver , Baltimore , Tampa , Milwaukee , Charlotte , Minneapolis , Seattle , Jacksonville , Green Bay , Austin , Texas City , Colorado Springs , Boston , Peoria , Syracuse , Michigan Center , Little Rock , Johnson City , Nashville

Credit Acceptance reviews

4.1

70% would recommend to a friend

(866 total reviews)

Vinayak Hegde

69% approve of CEO

70% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Credit Acceptance has an employee rating of 4.1 out of 5 stars, based on 866 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

866 reviews

1.0

Nov 20, 2013

Insecure incompetent supervisors in the Redemption Dept.

Redemption specialist

Recommend

CEO approval

Business Outlook

Pros

Nice people, decent work environment, good company culture. Upper Management is solid. Ebonics is allowed when speaking with customers if that's your dialect.

Cons

most supervisors are hired from within and have no prior experience in supervision of employees so can overreact when a small issue arises. No positive reinforcement by supervisors.

2.0

Feb 28, 2011

I used to love Credit Acceptance for years, but my last year there was a nightmare

A former great company that no longer cares about people

Recommend

CEO approval

Business Outlook

Pros

Better pay than most other companies in the industry for this location. Better benefits than most companies offer. Generous profit sharing plan.

Cons

The company makes sweeping policy changes that negatively affect the lives of employees without giving it a second thought. If people complain, management dismisses them. Despite claiming that they want to become one of the 100 best companies to work for, the leadership team keeps making it a very hostile place to work where employees are constantly given more work and threats of termination. No opportunities whatsoever at the Henderson office. Most positions other than collections and customer service were relocated to Michigan, so there's almost no chance for advancement. Very shady and secretive about changes. People are fired for literally no reason. Schedules are awful.

1.0

Aug 25, 2008

NOT a Great Place to Work!

Payroll supervisor

Recommend

CEO approval

Business Outlook

Pros

You don't have to have knowledge and you can get hired. Credit Acceptance is a great place for someone with very little skills to get hired. If you use them right you can learn and then move on to a better company. You will need to be a self starter and ask others to train you as management will just dump you in the job. If you make errors they will talk to you, but they will not help you learn how to do the job.

Cons

Not a team enviroment. Good old boys club with management. Not real ethical. Do not follow all laws for taxing wages. Many managers do not know the work of the area they manage. They will know a manager is a problem and let them contiue in their position. I saw many issues and when they were brought up management got upset. They did not want to hear about them.

Viewing 103 - 105 of 866 Reviews

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