Credit Acceptance reviews

4.0

68% would recommend to a friend

(867 total reviews)

Vinayak Hegde

74% approve of CEO

68% positive business outlook

Credit Acceptance has an employee rating of 4.0 out of 5 stars, based on 867 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Credit Acceptance employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

867 reviews
1.0
Jun 29, 2023

To be or not to be, a Great Place to Work

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

CEO is a down to earth, relatable guy. He tries to connect with team members which may be unique in the corporate world for people with similar roles as his. Benefits. HR appears to try their best at re-evaluating benefits on an annual basis to make sure they are doing what they can to stay somewhat competitive. Only saying this because jobs in the org can be draining, but you can borrow against unearned PTO. Lord knows, you'll need more breaks than you think. Change. Every great and evolving org needs change. It is required to be better than you were yesterday. This is a testament to the CEO and his desire to be better as an org. and stay competitive in our industry. EX: becoming more dealer focused and customer focused. Flexible schedule. Not really micromanaged in this area which is amazing for work life balance.

Cons

Leadership does not follow PRIDE yet team members are held to a very high standard around this. (PRIDE is our acronym for: Positive, Respectful, Insightful, Direct, Earnest). When you see unprofessionalism, lack of respect and insightfulness from leadership consistently across the organization, it is very unmotivating to perform at a high level. You may often find yourself getting kicked while already down. Very few times will you be told you're doing great things. It's almost always what you're not or not doing enough of. Metrics are heavy and sometimes, unrealistic. This causes team members to "play the game" so if you're into playing this politics game of corporate life - this may be the place for you. Absolutely no room for movement (lateral and upward) for internal team members. Zero opportunities to explore anything new. Almost every post on the career site requires a PhD in the field they're posting about. Forget the company placing you in roles based off strengths alone, it requires firm experience and many years of it, typically. Culture. You will hear and see (literally banners on LinkedIn) about CAC being a Great Place to Work. This is masked by gifts and tchotchke's - if you're a team member that values stuff, this also may be the place for you. But please don't expect being a Great Place to Work employer to come in any other form than marketing gifts that at the end of the day only help company with their brand. This goes back to leadership and different standards people are held to. Make mistakes, "fail fast" they say. But not really because we will use that against you later. Regardless of awareness and lessons learned when mistake was made. Some leaders think team members/MAMs have too much PTO. I will leave that right there. LOL

5.0
Jun 26, 2023

Great company to work for

Recommend
CEO approval
Business Outlook

Pros

Helpful, insightful, promotes career advancement

Cons

Tedious conversations, not as many tools to succeed it current role

Viewing 214 - 216 of 867 Reviews

Glassdoor has 905 Credit Acceptance reviews submitted anonymously by Credit Acceptance employees. Read employee reviews and ratings on Glassdoor to decide if Credit Acceptance is right for you.