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Crew Carwash

Engaged Employer

Crew Carwash reviews

4.7

94% would recommend to a friend

(973 total reviews)
avatar

Bill Dahm

94% approve of CEO

90% positive business outlook

Ratings by category

4.7

Culture & values

4.7

Diversity & inclusion

4.7

Career opportunities

4.6

Senior management

4.5

Compensation and benefits

4.2

Work/Life balance

Crew Carwash has an employee rating of 4.7 out of 5 stars, based on 973 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crew Carwash employee rating is 33% above average for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

973 reviews
4.0
Jul 6, 2026

Growth opportunities exist, but rules feel overly strict

Shift manager
Recommend
CEO approval
Business Outlook

Pros

Some things I truly enjoy about crew is the growth you’re able to make within the company. I started as a full time associate, now I’m a shift manager looking into going into maintenance. Theres a lot of opportunities here within the company you just need the opportunity.

Cons

Very strict rules and guidelines for nonsensical acts. I don’t want to be nit picky or anything what so ever and i understand that we want to be profitable and hold each other accountable. But one thing I would like to see change in is easing the restrictions along personal promotion when service advising. Does the CFM work and are we profitable, yes but almost all of my associates here at my location feel like robots and it’s undermining how they feel just to be profitable.

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Crew Carwash Response
2w
Thank you for sharing your experience with Crew and for highlighting the growth opportunities you've found throughout your career journey. We're excited to hear about your progression from a Full-Time Associate to Shift Manager and your interest in pursuing a role in Maintenance. Stories like yours reflect our commitment to providing team members with opportunities to develop new skills and build meaningful careers. We also appreciate your honest and thoughtful feedback regarding service advising expectations and accountability standards. We understand the importance of balancing consistency, operational excellence, and profitability with allowing team members to showcase their individuality and build genuine connections with customers. Feedback like yours helps us evaluate our processes and continue looking for ways to support both business success and an engaging team member experience. Thank you for recognizing the opportunities available at Crew and for sharing your perspective. We're grateful for your leadership, your commitment to developing others, and the contributions you make to your team every day. We wish you continued success as you pursue your next growth opportunity within Crew.
5.0
Jun 25, 2026

Supportive management with a family business feel

Operations manager
Recommend
CEO approval
Business Outlook

Pros

*Hands on management role *Ability to work with & inspire young workers *Small company/family business feel *Upper leadership connection and feeling of value *Teams are flexible and supportive with scheduling requests *Management team works to support work-life balance

Cons

Weather changes can be difficult but Crew prepares staff for it, both hit and cold.

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Crew Carwash Response
2w
Thank you for sharing your experience with Crew! We're pleased to hear that you've enjoyed the hands-on leadership opportunities, the ability to mentor and inspire team members, and the supportive, family-oriented culture that makes Crew unique. It's especially rewarding to know that you've felt connected to leadership and valued for your contributions. We believe strong relationships, open communication, and a commitment to supporting our teams are essential to creating a great workplace experience. We also appreciate your feedback regarding the challenges that come with changing weather conditions. While working outdoors can present unique challenges, we're committed to preparing our teams with the training, resources, and support needed to work safely and confidently throughout the year. Thank you for recognizing the efforts of our management teams to provide flexibility, support work-life balance, and create an environment where our people can thrive. We appreciate your contributions and are grateful to have you as part of the Crew team!
4.0
Jun 22, 2026

Strong pay and support overshadow tough clientele and sales pressure

Fast track manager
Recommend
CEO approval
Business Outlook

Pros

- Excellent pay and competitive benefits for the work involved - Scheduling can be flexible and easy to work around for - Company is supportive and it does genuinely feel like they want you to advance - If you enjoy working outside like I do, you'll be spending a good deal of your time doing so - I've learned quite a few skills working at this job that have transferred nicely to my life outside of work, almost entirely mechanical and "handyman" related skills

Cons

- Scheduling can be very location dependent. At my first location, I didn't receive a full weekend off for over 4 months, but at my 2nd location, I am guaranteed every other weekend off - There's a fair bit of overly convoluted metrics relating to your location, that for me was very poorly explained at the start - The clientele can be genuinely horrible. I have over 10 years of management and customer service experience, and I have never been disrespected more in my entire time working in customer service. There are a lot of unclear safety related policies, things kept under the hood from customers, and constant incessant sales pitches which causes a LOT of points of contention. They train you to handle these situations, but it doesn't make the guy screaming at you because he can't get his truck washed because he has a ton of rusty metal in his truck bed any easier on the mental. - Despite how it's advertised, this is a SALES job. You have to sell to EVERY customer. They give you a flowchart on how to do it, and customers are so used to it that it immediately takes away any possibility of a personal connection, because you HAVE to check each of their boxes or you can face disciplinary action. You can have a wonderful conversation with a customer, but you still have to shoehorn in a sales pitch, and give a handout flier that's going to get tossed in the trash 5 minutes later. They even had a campaign to pitch a wash upgrade to the monthly members, all of the employees, managers, and customers absolutely hated it. If you can handle monotonous sales where your average customer is going to tune you out because they've heard the same thing every single time they have come in, then you should be fine, but be warned otherwise.

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Crew Carwash Response
2w
Thank you for taking the time to provide such detailed feedback about your experience. We're grateful to hear that you've found value in our competitive pay, benefits, scheduling flexibility, growth opportunities, and the skills you've developed during your time with Crew. It's especially rewarding to know that you've felt supported in your professional development and have gained experiences that extend beyond the workplace. We also appreciate your candid feedback regarding scheduling consistency, performance metrics, customer interactions, and the sales aspects of the role. As a customer-focused business, balancing operational goals, safety standards, and delivering a great experience can be challenging, and we recognize that these expectations can sometimes create difficult situations for our team members. We understand that handling challenging customer interactions requires resilience, and we're thankful for the professionalism and dedication our team members demonstrate every day. Your feedback regarding communication, training, and sales processes is valuable as we continuously evaluate how we support our teams and improve the overall employee experience. Thank you again for sharing your perspective and for the contributions you've made at Crew. We wish you continued success and appreciate everything you've done to serve our customers and support your fellow team members.
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ReviewsCrew Carwash reviews

Glassdoor has 992 Crew Carwash reviews submitted anonymously by Crew Carwash employees. Read employee reviews and ratings on Glassdoor to decide if Crew Carwash is right for you.