Performance is key but it can bite you in the rear if you don't stay on top. Regular performance appraisals and reviews are common. Mystery shopper reports with bad grades and lead to termination. The companies does a good job on their company promise but I have seen it fail multiple times. I've seen favoritism and fraternizing happen a lot even though the company claims to be strictly against it. I actually lost a promotion to someone who should have been fired for inappropriate manager associate relationships. But since they were the favorite, they ended up keeping their job and advancing at the same time. Which caused a lot of people to quit or get fired in the process.