Does Cross Insurance pay their employees well?

According to anonymously submitted Glassdoor reviews, Cross Insurance employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Cross Insurance. This rating has been stable over the past 12 months.

How satisfied are employees working at Cross Insurance?

73% of Cross Insurance employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Cross Insurance 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Cross Insurance?

Account Manager (13) , Account Executive (4) , Customer Service Representative (CSR) (4) , Commercial Lines Account Manager (3) , Customer Service Representative (3) , Commercial Account Manager (2) , Insurance Agent (2) , Licensed Insurance Agent (2) , Personal Lines Account Manager (2) , Producer (2)

What are the pros of working at Cross Insurance according to real employee reviews?

"Pay is good." ((in 5 reviews)); "Competitive benefits" ((in 5 reviews)); "Friendly coworkers, good location, family owned." ((in 4 reviews)); "Great culture and rapidly growing." ((in 3 reviews)); "Staff across all agencies are really great to work with." ((in 3 reviews))

What are the cons of working at Cross Insurance according to real employee reviews?

"Poor Management, Micro" ((in 4 reviews)); "Managers have never led a brokerage before since they all came from the carriers side." ((in 3 reviews))

What are the top reviewed Cross Insurance locations?

Portland , Bangor , Portsmouth , Manchester , Wakefield , Boston , Shelton , Maine , New Gloucester , Laconia , Stamford , Westport , East Hartford , East Providence , Providence , Miami , Newburyport , Pittsfield

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Cross Insurance

Cross Insurance reviews

3.9

73% would recommend to a friend

(68 total reviews)

Royce Cross

87% approve of CEO

83% positive business outlook

Ratings by category

3.7

Culture & values

3.7

Work/Life balance

3.6

Compensation and benefits

3.5

Senior management

3.5

Career opportunities

3.3

Diversity & inclusion

Cross Insurance has an employee rating of 3.9 out of 5 stars, based on 68 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Cross Insurance employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

68 reviews

5.0

Jan 7, 2026

Great Culture

Account manager

Recommend

CEO approval

Business Outlook

Pros

Cross insurance has a great culture environment. Everyone feels like family. The trainer does a really great job passing down carrier updates and makes sure we all know what’s going on. The manager is very understanding and seems to judge fairly. Company has a great work life balance offering work from home days.

Cons

Bonuses are paid out quarterly, it would be much better if they were monthly.

5.0

Nov 14, 2025

Great Agency

Human resources

Recommend

CEO approval

Business Outlook

Pros

Knowledgeable and down to earth management Work/life balance

Cons

Pay is slightly lower than competitors

4.0

Oct 17, 2025

Collaborative Culture

Sr. director talent acquisition

Recommend

CEO approval

Business Outlook

Pros

Enjoy working with HR team, Hiring Management, Line of Business Leadership. High tide brings up all the boats! These folks are dedicated to their clients and their employees!

Cons

Line of sight into partnerships and how to best collaborate could be more in-depth

Viewing 4 - 6 of 68 Reviews

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Jobs at Cross Insurance

Personal Lines CSR (Remote Position)

Washington State

View job

Personal Lines Account Manager (Remote Position)

Washington State

View job

Inside Sales Personal Lines (Remote Position)

Director of Employee Benefits Operations