- Processes are horrible. People manage the milestones, not the actual projects
- American Tower is performing much better as a company
- Employees are not held accountable.
- Lots of project managers focus on service revenue, not rental revenue.
- LOTS of excuses are present throughout all levels of the company (its the customer's fault, its the jurisdiction's fault, its pick a department's fault)
- Because the business model is so great, there is no sense of true urgency for change. Management has tried multiple projects but they never follow through 100% creating confusion among the workforce and not actually impacting the business)
- Because of how complex and cumbersome the internal systems are, it can take while to promote. There is also no standardization. Different teams do the process differently throughout the country.