Crown Castle reviews

3.2

43% would recommend to a friend

(1,129 total reviews)
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Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
5.0
Nov 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Culture, Management, Pay, Benefits, Executive Engagement Crown has truly been a fantastic and exciting place to work. I have been promoted once and just took a position in a new vertical of the company. The work life balance and genuine caring of management (local and national) for employees is the best of any company I've worked for in my 1.5 decades in telecom. There is incredible opportunity to grow within the company and move into different verticals. There are many tools and management is supportive of the process of self improvement and vertical/horizontal movement . For higher level positions you need to be a self advocate and geographically flexible, but there are so many opportunities to be had. The CEO and executive management team is reachable via internal chat and email. They take live questions without filter on nationwide video broadcasts. They tackle tough issues and admit problems and seek solutions. No company is perfect, but I've never worked somewhere leadership is so approachable, human, and willing to work and engage with employees of every level.

Cons

Growing Pains from aggressive acquisition and new vertical build out

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Crown Castle Response
6y
Thanks for sharing your feedback! We're so glad you like our culture, our people, and our benefits - we believe these are only some of the things that make us a great place to work. We are in a period of growth right now, and we appreciate your advice to management on how to make meaningful change in this time of great opportunity. If you have any more thoughts or ideas, please feel free to share them through our intranet homepage or during one of our quarterly Company Conversations.
1.0
Nov 16, 2019

In a serious cultural decline

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits, legacy coworkers and managers from before the Fiber division was created.

Cons

Most recently acquired managers are rude, arrogant. bullying types who would not know a B3 value if it bit them on the nose. Generally speaking, they do not treat other employees, vendors, or customers with respect and do not value anyone's opinions but their own. Highly unprofessional conduct that would never have been considered acceptable a few years ago. Men receive higher pay for equal work and are valued far more overall. Ageism and favoritism throughout, though there do seem to be efforts made to create cultural diversity. Business Support is widely perceived as utterly useless overall, however. Hierarchy office model is a barrier to the transparency, collaboration, and innovation executives claim to want. Employees want more flexibility to work from home, but the model is not embraced even though it would likely increase productivity by reducing the stress caused by the current cultural distractions, as well as reduce company expenditures on office space like the new HQ that is planned.

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Crown Castle Response
6y
Thank you for sharing your views on working at Crown. We believe in creating a safe and inclusive work environment, where people can grow and succeed together. If you have concerns, I'd ask that you raise them with a senior leader. Alternatively, you can always use our AlertLine, anonymously if you prefer. Details of this can be found on the right-hand side of our intranet home page.
1.0
Nov 10, 2019
Recommend
CEO approval
Business Outlook

Pros

The wonderful customers and paid holidays

Cons

I just watched this company eliminated 3 layers of management within the small cell division without a blink of an eye. This action seemed cold, very calculated and self-fulfilling so tower management can replace these talented industry leaders with weak, insecure tower employees who don't understand the small cell business. I have observed Crown Castle target employees, hunt them down and fabricate reasons for wrongful termination hoping these victims don't have the means or the energy to challenge this huge corporation with deep pockets. It seems wrong on so many levels. Crown's leadership has become greedy and focused only on the bottom line. If you want to work at Crown Castle just remember all employees are expendable without a moment's notice. Fear, intimidation and job loss seem to be Crown's new B3 values.

Viewing 799 - 801 of 1,129 Reviews

Glassdoor has 1,384 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.