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      Crown Castle

      Engaged Employer

      Crown Castle reviews

      3.2

      43% would recommend to a friend

      (1,129 total reviews)
      avatar

      Christian Hillabrant

      39% approve of CEO

      25% positive business outlook

      Ratings by demographic groups

      Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

      Reviews by job title

      1K reviews
      2.0
      Aug 11, 2019

      No Longer An Enjoyable Work Enviroment

      Real estate specialest
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule; freedom to take risks without being micromanaged; good medical benefits

      Cons

      Hard to promote if you aren't willing to move; directors won't backfill vacancies and employees get overwhelmed with work; dishonest information given during salary negotiations (being told you are being offered the most available when others hired the same month in the same position with the same experience were offered up to $4 more an hour; pay scales for each pay grade not available to employees; morale and attitude among employees has shifted to the point where people are not happy to come to work and are full of gossip and negative attitudes instead of the awesome, happy environment it used to be a few years ago

      avatar
      Crown Castle Response
      6y
      Thank you for sharing your review. I'm glad that the flexibility we offer works for you, and that you're encouraged to take risks and innovate. I'd be interested to understand more of why you feel the culture has changed and how that's manifested itself. If you saw our CEO on the recent Company Conversation, you will have seen how important our culture and B3 values are are to him. We're also looking at how we can provide more in-depth answers to themes our teammates are raising - we should be able to share more on this soon on our intranet. Thank you again for your views. I'd really like to continue the conversation - you can find my details on our intranet by searching my job title. And if you don't want to do that, please keep engaging with the business via our intranet and Company Conversations.
      2.0
      Aug 4, 2019

      Need to backup, and listen, be more consistent, and appreciate

      Senior noc operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great, job is fast paced, and it’s in office.

      Cons

      Lots of callers, no breaks, or lunch, too many chief telling you how they would do a ticket, lots of gray area when it comes to issues.

      avatar
      Crown Castle Response
      6y
      Thanks for taking the time to share your experience with us. At Crown, we're proud of our competitive benefits and think they're one of the many things that makes this a great place to work. It's also great to hear you enjoy your job and your office. Our Smart & Fast mindset is paving the way for new opportunities in systems and approaches as a part of our company wide digital transformation. We also agree that appreciation goes a long way, which is why we launched our new recognition program in July. We hear you! In times of growth, things can get busy, but a healthy work/life balance is something that is a priority for us. If anyone feels that their needs are not being met in that area, we'd encourage them to reach out to a senior leader. We also have our AlertLine, which can be found on our intranet homepage. Keep the feedback coming, and let us know what else you'd like to see. Thank you!
      2.0
      Jul 23, 2019

      So much potential, but almost doesn’t count.

      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Amazing benefits. Flexibility with hours and working from home when necessary. So much potential to be a modern, fun, enjoyable company to work for.

      Cons

      Lack of organization, everyone is numbers driven, not so much focused on the needs of their employees. The good old boys club, upper management promoting and hiring who they want, lack of internal promotions. No room for growth. Salary for Project Coordinators. Upper management isn’t flexible to change and growth in order to maintain a modern and fresh culture that’s necessary for employee retention. They just care about hitting the numbers so they can get their fat paychecks and bonuses. (They’ve literally made comments about us working hard to get them lots of money)

      avatar
      Crown Castle Response
      6y
      Thanks for the review. I'm glad you feel we offer great benefits and that our approach to flexible working suits your needs. We want everyone to have a great leader, and to be able to share their opinions openly. That's why 'Be Real' is one of our B3 values. We also want everyone to understand and be focused on delivering on the financial commitments of the business. That's because we know that the success of the company allows us to continue to invest in our employees - from our annual bonus, to our recent investment in learning and development. I'd be interested to understand your views in more detail, and you're welcome to contact me in confidence by email (look up my role title in the directory). Alternatively, you can continue to share your thoughts via our intranet or regular Company Conversations.
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      ReviewsCrown Castle reviews

      Glassdoor has 1,384 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.