Crown Castle reviews

3.2

43% would recommend to a friend

(1,128 total reviews)
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Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
1.0
Oct 14, 2021
Recommend
CEO approval
Business Outlook

Pros

Snacks in the break room. People are nice.

Cons

Nice people are part of the problem. Because too many of CC’s full time employees go with the flow CC gets away with a lot of mistreatment. Ultimately CC operates with a high contractor headcount, makes it difficult for contractors to transition to full time and makes it difficult for full time employees to get promoted to avoid paying benefits for many of its employees and avoid significant raises. Contractors are hired with the promise of a full time job within 3 months of hire but doesn’t disclose that in order to convert to full time, the contract employee will have to wait for an opening and proceed through the application and an extensive interview process. This is true even if the contractor is applying for their own job. An existing internal employee applying from within the office or from another office and family members of existing employees will receive preference over the contract employee even if the contract employee is applying for the job they are already doing as a contractor. Some people have been “contractors” for 10 years. If you move jobs bc your spouse got a job in another city, you may have to accept a contractor role and CC will drop you from benefits. When I was working for CC about 45% of the workforce was contract. They notified all of the contractors with about 5 working days warning that as of the following Friday all contractors would be let go company-wide. Contractors are treated as second class citizens by management. They are required to stay and continue working while full time employees leave for the company Christmas party and other company events. How awkward to watch everyone get up and walk out to go to a holiday party while murmuring apologies to the contractors as you pass. Existing full time employees have to go through the same process to get promoted.l that contractors have to go through to get hired. Managers do not advocate for their employees to be promoted even within their own group because, just like everyone else, employees at Crown are just coasting through for a paycheck and no one wants to call attention to themselves. Some full time employees are given annual bonuses while for others it is left to the discretion of their manager to give them a piece of his pie. Even if the bonus is based upon a project that you worked on, you will likely not receive a bonus unless you are management and the manager’s primary role is to “assign” work. CC attempted a leadership development program. The education includes teaching managers to teach their people that high performers often don’t take vacation days. The false statistic referenced is one of many false statistics CC uses to employee a workaholic culture. The executives primarily tour from office to office like the English royal family visiting their colonies. On those days you will receive a free lunch in exchange for a healthy dose of culture propoganda. I’m not sure what else they do.

1.0
Jun 22, 2021

It Feels Like No One is at the Helm

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

They offer good benefits for health insurance

Cons

High stress. So much talk from leadership but no one believes it anymore. I was always proud to go to events and represent the company everyone wanted to work for. The culture was great and I felt like I really mattered and what I did made an impact... Not anymore. Last year, our company laid off so many people. The knowledge that left our company with that layoff is still felt as people scramble to fill in the massive craters left in that layoff's wake. The psychological ripple affect has left so many of us wary of Crown's leadership. To say it has been a nightmare wouldn't even begin to describe it. The workloads on those of us left has more than doubled and we're told this is the norm now. On top of the additional workloads, KPIs have been tightened. Management continues to glaze over the fact we can't maintain this. In my department alone, we've had an unprecedented amount of people "abandon ship". There are openings for their replacements but no one is applying. It's really sad to see this company go from what it used to be to what it is now. I too am looking outside of this company because I'm tired of bailing water that's pooling faster than I can bail. I can honestly say I wouldn't recommend applying here under the current regime. Its clear the people who have helped carry this company don't matter to the current leadership...

3.0
Apr 11, 2021

Loved it until they changed upper management

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good benefits and pay for performance

Cons

They preach work life balance but had no problem sending a lot of skill and knowledge away for short term financial goals. Now those who remain are either over tasked or have few skills to replace the people they are supposed to take over for. What was an awesome cloture is being swallowed up and good people are leaving in droves.

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Crown Castle Response
5y
Hi—thank you for sharing your experience. We believe that doing our best work and taking the time to rest and recharge go hand-in-hand. We’re sorry to hear about your experience and would like to get more information. If you’re comfortable doing so, please reach out to us at MyExperience@crowncastle.com so we can discuss further.
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