Crown Castle reviews

3.2

43% would recommend to a friend

(1,128 total reviews)
avatar

Christian Hillabrant

39% approve of CEO

25% positive business outlook

Crown Castle has an employee rating of 3.2 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crown Castle employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.5 stars).

Reviews by job title

1K reviews
2.0
Feb 1, 2019

Meh

Recommend
CEO approval
Business Outlook

Pros

Great office location, lavish annual meetings, great benefits.

Cons

Real disconnect between managers and upper management, no real support or leadership.

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Crown Castle Response
7y
Thank you for taking the time to share your views. We always want our employees to feel valued, and invest a lot of effort to provide our managers with the tools and skills they need to be great leaders. But we’re also open to learn about areas we can improve – that’s why ‘question everything’ is a part of our mindset. I’d love the chance to get some more detailed thoughts from you. If you are open to this, you can find my contact details by searching my job title on our intranet. Thanks again for being real with us – it’s how we learn and improve.
1.0
Apr 19, 2017

Horrid Management

Recommend
CEO approval
Business Outlook

Pros

There really was nothing positive about my experience

Cons

Everyone in the Sales Coordinator group has their clicks and tend to be unresponsive when asking for help. The manager (if she is still there) is absolutely TERRIBLE. The only reason she is in the position is because she knows someone at the company, aside from that, there should be no reason for her to be any type of management position.

3.0
Aug 3, 2016
Recommend
CEO approval
Business Outlook

Pros

They trust their employees fully and do not micro-manage. Individuals are empowered to make informed business decisions on their own. At the same time, team work is encouraged and is fostered with team building exercises- this helps create good morale and trust within the team. While traveling, they make sure we are comfortable and don't skimp on expenses. The company also believes in providing a comfortable work atmosphere with amenities that other companies don't typically provide.

Cons

Employees are expected to manage very heavy workloads. There are a lot of internal reports/metrics/internal responsibilities that have to be managed, in addition to managing the external customers. The Project Manager is responsible for managing the deliverables of the company's other departments, but has no influence over those departments to enact change. Perception, politics, and personality are the primary basis for evaluating an employee's effectiveness, the same as or even more than the individual's actual job performance. Contractors are treated as second-class citizens to direct employees in some aspects.

Viewing 130 - 132 of 1,128 Reviews

Glassdoor has 1,383 Crown Castle reviews submitted anonymously by Crown Castle employees. Read employee reviews and ratings on Glassdoor to decide if Crown Castle is right for you.