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CubeSmart Self Storage

Engaged Employer

CubeSmart Self Storage reviews

3.0

41% would recommend to a friend

(742 total reviews)
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Christopher P. Marr

60% approve of CEO

45% positive business outlook

CubeSmart Self Storage has an employee rating of 3.0 out of 5 stars, based on 742 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CubeSmart Self Storage employee rating is in line with the average (within 1 standard deviation) for employers within the Real Estate industry (3.6 stars).

Reviews by job title

742 reviews
3.0
Oct 5, 2022

Overall good workplace but could do better.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Very collaborative work environment. Great teammates to work with.

Cons

Not always heard by upper-management. Not flexible between work & personal life.

5.0
Sep 27, 2022
Recommend
CEO approval
Business Outlook

Pros

Emphasizes customer service, provides available resources to employees for ordering store materials, and makes sure that employees are aware of policy and procedures through training courses.

Cons

Many new hires tend to call out of work early into employment, leaving facilities understaffed. Needs to establish the repercussions of not following the proper call out procedures.

2.0
Aug 13, 2022

Pros, cons, mostly cons

Recommend
CEO approval
Business Outlook

Pros

Daytime hours, unless you are emergency contact, then it could be anything. Mostly autonomous.

Cons

So many. It has gone downhill to the point that after investing many years, I am looking elsewhere. You are expected to do the work of several people, expected to stay outside all day in dangerous heat and cold (unless you are privileged to work on all climate control). After working outside, sweating, getting filthy by cleaning human waste,cleaning gutters, coughing your lungs out while working in filth, trimming trees, and other ridiculous expectations, we are to present a clean, neat, professional appearance in office. Software is known to have major issues, but instead of fixing them, the reports for corporate are tweaked constantly. We are supposed to "wow" customers, but aren't given the authority to actually do anything if there is an issue. LOW, LOW, LOW pay, not enough to live on, while the jerk COO, CFO, CEO, etc get millions in bonus. Insurance plan they call protection plan is overpriced, yet we are penalized if customers prefer to use their own homeowners or renters. Seriously, this is a huge issue at some stores. Things do not get fixed. Cubesmart and owners of managed stores prefer to make cosmetic changes, rather than fixing huge issues, and of course, the employee at store is expected to deal with it and provide a positive experience to customers. No cameras? We are to lie about it. Gate not logging people? So what. Lie. One person working and a jerk leaves a ton of trash to clean up, including heavy old stuff? Get it done, you are supposed to be outside anyway. A customer complains no one ever is in office? Too bad. Clone yourself, because no help is coming. So much more, but it's depressing.

Viewing 259 - 261 of 742 Reviews

Glassdoor has 759 CubeSmart Self Storage reviews submitted anonymously by CubeSmart Self Storage employees. Read employee reviews and ratings on Glassdoor to decide if CubeSmart Self Storage is right for you.