Custom Ink Customer Service Representative reviews

2.8

0% would recommend to a friend

(10 total reviews)
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David Doctorow

Not enough data to show CEO approval

43% positive business outlook

Reviews by job title

10 reviews
2.0
Mar 25, 2022

Not great

Recommend
CEO approval
Business Outlook

Pros

Really good health benefits PTO. Good opportunities for advancement if you’re white and don’t work on the print floor.

Cons

Dental and vision were terrible. While they handled the switch to WFO when the pandemic hit well, they refused to address the trauma, depression, overwhelm, and burnout that people faced as a result. Customer interactions also became significantly more hostile after the pandemic hit, and we were just supposed to accept the abuse while being gaslit by upper management about the trauma everyone faces as a result.

1.0
Jun 26, 2020
Recommend
CEO approval
Business Outlook

Pros

Snacks and somewhat decent pay

Cons

poor management, hostile work environment, Fake leadership who pretends to care, but coukd care less. This is a high-school with the cool kids club, and if you aren't apart of that club, you won't get anywhere. No room for growth or advancement, and the "blacklist" is real, once you are in it, you won't get off. If you don't drink the coolaide here, you won't fit in. Wasted many years here, thinking it would get me somewhere, and it got me no where. They will also fight unemployment, just to stick it to you even harder.

1.0
Feb 3, 2018
Recommend
CEO approval
Business Outlook

Pros

Great Benefits, some perks, great peers to work with, customers are awesome.

Cons

Management has NO idea what they are doing Inconsistent pay structure based on inaccurate data Cliques within all areas of department, if you are not in with the "cool kids", do not expect to get ANYWHERE with this company Lack of training for management and staff You are actually reprimanded for giving a honest opinion Low pay considered the amount of work and stress you are under constantly

Viewing 7 - 9 of 10 Reviews

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