Custom Ink reviews about "pay"

21% positive business outlook

Reviews by job title

164 reviews
5.0
Dec 28, 2024
Recommend
CEO approval
Business Outlook

Pros

Pay was great for the work. Lots of time off. No stress. Amazing health insurance.

Cons

Monotonous at times. Long hours on a computer. Not much upward mobility.

3.0
Mar 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Great benefits and decent pay

Cons

Layoffs each and every year for 3 years running and no sign of stopping

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Custom Ink Response
1y
Thank you for your feedback and for your years of contribution to Custom Ink. We're glad to hear you found value in the benefits and compensation during your time with us. We understand how unsettling ongoing organizational changes can be, and we know that trust and transparency are critical, especially during difficult moments. While some business decisions are necessary to adapt and move forward, we recognize the importance of clear, honest communication and are working to improve in that area. We appreciate your candid perspective and wish you the very best in your next chapter.
1.0
May 23, 2025

Avoid

Recommend
CEO approval
Business Outlook

Pros

Pay is average for the field. Good PTO and health insurance though.

Cons

Cut throat, really have to drink the coolaid to fit in. Often can't do any professional growth. Fired people to move a lot of positiond overseas two years ago.

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Custom Ink Response
1y
Thank you for sharing your thoughts and for your 5–7 years of service at Custom Ink. We’re grateful for your time with us and appreciate your recognition of our PTO and health benefits, which we continue to invest in to support team well-being. We also want to acknowledge the concerns you’ve raised regarding culture, growth opportunities, and organizational changes. We understand how difficult it can be when business decisions—especially those involving workforce shifts—impact colleagues and the sense of community. These moments are never taken lightly, and we’ve aimed to approach them with care and support. Your feedback about the internal environment and professional development is also valuable. We’re actively working to foster a culture where every team member feels empowered to grow, contribute authentically, and be heard. Thank you again for your honest review. Your insights will be shared internally to help guide our continued efforts to evolve and improve. We wish you all the best in your future endeavors
2.0
Feb 4, 2026

Was the best job I ever had

Recommend
CEO approval
Business Outlook

Pros

When I was first hired at CI, I would rave about it and tell everyone how great of a place it was. It changed my whole life around. I recieved several pay increases and I was promoted into Account management quickly.

Cons

Everything started to go down hill during their first rounds of massive layoffs. Then the new CEO took over and every couple of months for the next few years they were laying off people. It was hard to stay productive and care about your work when you always felt like you were next on the chopping block... then eventually I ,along with my entire team, was laid off. It was funny how a couple months before laying us off, they made us do this training that was suppose to convince us why we were important and to basically not stress over Ai... when in truth, there were so many people leaving on their own due to organizational changes that happened over the summer I think they feared they wouldn't have enough people left to take them through the holiday rush lol. Once we were done making the company their money for the holiday season they let us all go. The Customink now isn't the Customink I started with. They didn't even advertise for pride month in June on their website like they usually do. They must be feeling the pressure of the current political climate we are in and now... they are becoming just like the rest of these money hungry corporations that care more about record profits than people... I miss when Marc was the ceo and I wish everyone the best who's still there! I can't imagine the stress they're under. Also, I know Customink loves to response to these reviews but there's no need. I'm already laid off and your ratings speak for themselves.

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Custom Ink Response
5mo
Thank you for your candid feedback. While we acknowledge your request that a response wasn't necessary, we felt it was important to reach out and validate the concerns you’ve raised. We never want a team member to feel like "just a number," and we sincerely hear your frustration regarding the impact of organizational changes and the timing of our recent AI initiatives. It is disheartening to hear that the sense of security and culture you once raved about has felt diminished. We believe in the importance of acknowledging these difficult shifts directly rather than staying silent. We remain committed to supporting all Inkers—including those transitioning out of the company—with severance and extended benefits to help bridge the gap to their next opportunity. Thank you for your honesty and for the significant growth you’ve achieved here.
3.0
Oct 28, 2024

It's ok

Recommend
CEO approval
Business Outlook

Pros

-Can be fully remote -Great vacation leave -Great benefits -No micromanaging

Cons

I worked there for many years, around a decade, and as every year passed they continued to cut back on employee perks. Management has said some questionable things during meetings that made employees feel like trash including that we are paid too much for the job that we do. They basically laid off the entire art team in 2022 in favor of outsourcing and closed down many of their in house production facilities. It was ugly. I guess they did what they had to do to stay afloat, however, it really contradicted the family/team work makes the dream work values that they play into your entire career with them. They also changed the pay structure, so you could no longer make an unlimited amount of pay the harder you worked. They capped everyone's salary. Also, it's my personal opinion that if you are too good at a job, they will intentionally keep you in that position and not advance your career.

3.0
Dec 4, 2024
Recommend
CEO approval
Business Outlook

Pros

My coworkers were amazing and I still miss them to this day. I had one of the best managers I've ever had. Remote work. Great PTO. Okay-ish health benefits.

Cons

Constantly increasing demands that lead to no increase in reward... In fact, they lead to seemingly endless layoffs. Automation and off shoring has resulted in horrific experiences on behalf of both inkers and customers and decreased the value of both customink's products and services... Which is embarrassing as a once proud inker. I used to rave about how great customink was as a place to work and supplier of promotional goods but after these past couple years, I usually hope people don't ask me too much about it. Initially the pay was great but after years of no increases and inflation, I ended with less than I started with in terms of monetary value.

3.0
Nov 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Work life balance, great co workers, good pay.

Cons

Closed down the location and everyone suddenly lost their jobs the week after Christmas. Would be five stars but obviously that puts a damper on things.

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Custom Ink Response
6mo
Thank you for taking the time to share your experience with Custom Ink. We're truly glad to hear you appreciated the work-life balance, your teammates, and the compensation during your time with us. We also want to acknowledge how difficult and disappointing the timing and nature of the location closure must have been. Decisions that impact our team members' livelihoods are never taken lightly, and we deeply regret the hardship this caused. While we aimed to offer support—including severance packages and benefits continuation—we understand that the experience was painful, especially given the timing. We wish you all the best in your next chapter and thank you again for your contributions to the team.
1.0
Dec 22, 2025

No thanks Custom Ink

Recommend
CEO approval
Business Outlook

Pros

Free junk Real life soap opera

Cons

Pay- never made enough to support a family. Never got a raise even though I was an over performer for the majority of the decade I was there. Instead, I was threatened with PIPs when I stopped over performing and just did the job I was getting paid to do. Career advancement- does not exist Live in a constant state of fear- your job is never safe unless you are a handful of people. “Leadership”- money hungry idiots who want all the money and couldn’t care less for the people who actually make it for them. Forcing of positive ratings in quarterly company ratings- it’s supposed to be an anonymous survey. But they always know who didn’t give them perfect scores. And it always affected you negatively in your annual review. So if you stood any chance in getting a decent annual review, you give them perfect marks in every review you submit about the company. But don’t worry too much if you don’t get a good review, it’s not like you were getting a raise if you got a good review. To put it in perspective… I got the highest review possible in an annual review (which is extremely hard to do) and received a pay increase that resulted in an extra $1,300 a YEAR.

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Custom Ink Response
6mo
Thank you for taking the time to share your perspective and for the many years you dedicated to Custom Ink. We recognize the frustration expressed regarding advancement, the pressure you felt surrounding performance and job security, and leadership. Hearing that you felt unable to support a family on your wages is difficult, and we appreciate your honesty regarding the impact of our merit process. You also raised concerns about the anonymity and consequences of internal feedback. We want to acknowledge that this perception matters. We recently made changes to our Inker feedback process, including transitioning to a new survey platform with strengthened anonymity safeguards. These include minimum response thresholds before results are shared and limitations designed to prevent individual attribution. While no system is perfect, we intend to ensure feedback can be shared safely and used constructively. While it’s clear that the challenges you describe ultimately outweighed the positives, we hope there were moments during your time at Custom Ink that felt meaningful, even if the overall experience did not meet your expectations. We value the contributions you made over the course of your tenure and wish you the very best.
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