Custom Ink reviews about "manager"

Basically a call center. Had a good experience at first but after they did another round of hiring things got slow and my manager started to pick apart everything I do.

Big changes are happening within the company and job security is questionable at the moment. I wish they would be a little bit more candid sometimes.

Beginning of the year they closed two production warehouses getting rid of everybody at the plants and moving all in-house production to Dallas, so if you lucked out you got to keep your job there. About a month later Art and Design gets the memo that they will be "right-sizing" which is an annoying term for laying off your amazing US team for cheap off-shore labor and taking the US team from about 180 artists down to about 20-30 people over the next year. The rest will be offshored to save what I'm sure is a substantial amount of money. Satisfaction and Art and Design are both currently in an off-shore pilot, testing out cheaper labor. So expect there to be no more Satisfaction and Art and Design job postings in the future. They went from being the community company to the maximize profits at the cost of quality company.

*Poor communication from upper management/management in general. Multiple managers along with employees came and went within locations in my region *Unclear communication between different departments. Inconsistent use of sales tools leading to unrealistic metrics. *Unclear duties from management which did not make sense on day to day tasks/sales. *Continues changes within the company when at times it was communicated opposite by Mark Kats. *Expected to take on additional tasks/activities with no application in promotion or increase pay. *Pushed one week free lunches which was inconsistent at best. *With changes in management and new positions created, there wasn't always a clear leader. *Multiple other departments downsized thus affecting customer service, sales, expectations, etc.

Managers ask for honest feedback in surveys but my team laid off some of our best and highest performing employees for being too honest. Now everyone left is frightened to give appropriate feedback and scared into being positive in order to keep a job. The company was great years ago but they made a lot of mistakes hiring and growing the business and now it’s a shell of its former glory.

Not steady work, hard to get full time

No commission - bonus structure is difficult to calculate. Ask the hiring manager how the bonus is measured. No HR department RM addresses concerns with “it could be worse” in all inker meetings

Managers weren’t cohesive and all over the place

Wish the annual raises were a little more