Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 16 reviews)); "People are great and are like family" ((in 10 reviews)); "Great team and culture while I was employed." ((in 10 reviews)); "Most team members were friendly." ((in 8 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 5 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Bonus is minimal if any, e.g." ((in 3 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

1.0

Apr 27, 2025

It was a horrible place to work in all facets

Loan operations specialist

Recommend

CEO approval

Business Outlook

Pros

I cannot think of anything I enjoyed about this job.

Cons

It was a horrible place to work in all facets. Uppers management don't show respect they're demanding. They treat employees as badly as their customers and they've set themselves on a HIGH a standard and feel like they are above anyone else. HOURS ARE BRUTAL/ I usually worked 60+ hours a day and paid 1/2 time for extra hours worked. Managers are machines who care only about numbers. You are made to lie, harass and threaten customers to get what you want. So much more, this is a horrible company.

5.0

Apr 17, 2025

Learning credit analysis on the job

Anonymous

Recommend

CEO approval

Business Outlook

Pros

You get strong exposure to credit cases to sharpen your analysis skills. The environment is professional but easy to work in. Hybrid schedule, solid pay, healthcare, 401(k), and structured training round it out. Great place to learn and grow, especially early in your career.

Cons

Occasional changes rolled out without much notice

3.0

Apr 14, 2025

Lost direction

Network engineer

Recommend

CEO approval

Business Outlook

Pros

Work/Life balance is good. I never had any issues dealing with my personal issues, Pay was competitive. Co-workers were good.

Cons

The banks IT side seems to be drifting, with institutional knowledge leaving every day.

Viewing 37 - 39 of 175 Reviews

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