Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 16 reviews)); "People are great and are like family" ((in 10 reviews)); "Great team and culture while I was employed." ((in 10 reviews)); "Most team members were friendly." ((in 8 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 5 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Bonus is minimal if any, e.g." ((in 3 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

May 11, 2025

A people-first place

Finance and accounting

Recommend

CEO approval

Business Outlook

Pros

1. I’m part of a friendly and competent team. 2. I’ve got my hands on everything – biweekly payroll, multi-state taxes, bonuses and more. 3. Using Workday and ADP Smart Compliance a lot, so knowing your way around those tools is a plus. 4. Managers are open to feedback, organized and easy to work with. 5. It’s manageable if you’re detail-oriented and plan ahead. 6. Monday, Tuesday, and Thursday are the in-office days. 7. Less chaos = less stress

Cons

It can get intense around deadlines or audits.

5.0

May 5, 2025

Great work place

Junior software engineer

Recommend

CEO approval

Business Outlook

Pros

Great people great atmosphere Good work

Cons

Only remote, in development process

5.0

Apr 30, 2025

Professional office vibe

Risk analyst

Recommend

CEO approval

Business Outlook

Pros

The culture here is the right mix of autonomy and support. Enough the room to do our job. But help is always there. They don’t play blame games when something goes wrong. Clear push to learn and move forward. It’s an ego-free zone, which makes showing up every day feel easier. Even during busy seasons, I never feel like I’m going it alone.

Cons

No major problems have caught my attention

Viewing 34 - 36 of 175 Reviews

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Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer

Network Voice Engineer