Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 11 reviews)); "Most team members were friendly." ((in 9 reviews)); "Great team and culture while I was employed." ((in 9 reviews)); "Feels more like a family where everyone is willing to do what is needed to get the job done." ((in 6 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

4.0

Mar 31, 2025

Learning all the time

Research and science

Recommend

CEO approval

Business Outlook

Pros

A lot of digging into data, and there’s always something new to learn. I get hands-on experience with fraud detection tools and compliance regulations. Pay is decent, and there’s room to grow. Managers actually care for our growth and offer all the training and guidance we need. Plus, the hybrid schedule is a nice perk.

Cons

Some processes feel a little slow due to strict regulations.

4.0

Mar 22, 2025

Good career track

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

The management is supportive and encourages learning, which has helped me sharpen my financial analysis skills. The company is growing quickly, and that creates plenty of opportunities for career advancement if you’re willing to put in the effort. The work environment is professional but easy going, making it a comfortable place to develop my expertise.

Cons

The rapid growth means priorities sometimes shift quickly.

5.0

Mar 11, 2025

Steady work with knowledgeable team, flexible work options

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Exposure to different credit cases helps to strengthen your analytical skills. The team is helpful and shares insights on financial reviews. Useful training to understand lending practices. Hybrid work, fair compensation, 401(k), health benefits, and PTO.

Cons

Procedures sometimes change on short notice.

Viewing 43 - 45 of 175 Reviews

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Jobs at Customers Bank

Network Voice Engineer

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