Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 11 reviews)); "Most team members were friendly." ((in 9 reviews)); "Great team and culture while I was employed." ((in 9 reviews)); "Feels more like a family where everyone is willing to do what is needed to get the job done." ((in 6 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

Skip to content Skip to footer

Notifications

Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

2.0

Mar 7, 2025

Weird company

Analyst

Recommend

CEO approval

Business Outlook

Pros

Good benefits some employee engagement events

Cons

Management is very intense and upward pressure from investors prevents employees from taking advantage of all benefits to be overworked.

2.0

Mar 3, 2025

Going back here is a hard pass!

Customer agent

Recommend

CEO approval

Business Outlook

Pros

A free coffee on a night shift is a plus.

Cons

The whole vibe was just...off. Managers were straight-up hostile, like, constantly on a power trip. They acted like they were doing us a favor by letting us work there. The owner is probably chillin' on a yacht, totally clueless. Usually when a customer was legit furious about a messed-up account, the manager would just shrug it off, super rude. It was a total we-don't-care attitude, both for us and the customers. Felt like we were just cogs in a machine, totally disposable. Honestly, the place was a dumpster fire. Don't even think about applying!

5.0

Feb 28, 2025

Organized workplace that supports growth

Loans operations specialist

Recommend

CEO approval

Business Outlook

Pros

I like that there are chances to learn and improve my skills. The team is friendly and competent, and management makes an effort to keep things organized and running smoothly.

Cons

Some minor things could be improved, but they don’t affect my work.

Viewing 46 - 48 of 175 Reviews

Top companies for "Compensation and Benefits" near you

JPMorganChase

3.9★Compensation & Benefits

Chase

3.8★Compensation & Benefits

Discover

3.8★Compensation & Benefits

BNP Paribas

3.5★Compensation & Benefits

Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer

Network Voice Engineer