Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 16 reviews)); "People are great and are like family" ((in 10 reviews)); "Great team and culture while I was employed." ((in 10 reviews)); "Most team members were friendly." ((in 8 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 5 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Bonus is minimal if any, e.g." ((in 3 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

1.0

Nov 6, 2020

Run, Don't Walk

Project manager

Recommend

CEO approval

Business Outlook

Pros

Casual Dress, Being able to work from home, Nice people

Cons

Working for this company is an exhausting demoralizing experience. Leadership is self serving, uncaring and deceitful, not to mention blatantly an "all in the family" affair. They label employees team members and tout "we are all in this together." The true definition and more correct meaning "Team" when used by the folks that run this company would be "a group of 2 or more animals used for heavy lifting or pulling." Someone who is part of a team here is used up and then put down and replaced without a second thought. If those on the outside, investors, business partners or potential staff knew what those on the inside know they would run, not walk away.

5.0

Sep 14, 2020

Solid Company with Excellent People to Work With

Senior vice president

Recommend

CEO approval

Business Outlook

Pros

I have been with Customers Bank for over 3 years, and find that the people are great to work with -- like family. The senior leadership does a great job of keeping employees informed of how we are doing as a company and the vision of what we need to accomplish in order to continue on the path to success.

Cons

I really can't think of any to share.

5.0

Sep 11, 2020

Customers cares about its team members

Senior vice president finance

Recommend

CEO approval

Business Outlook

Pros

- CEO and President show genuine concern about the health and welfare of the Bank's team members, especially during the pandemic - Dynamic company that is always challenging legacy processes with the goals of improving with technology and new products/business

Cons

Cannot think of any at this time

Viewing 139 - 141 of 175 Reviews

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Jobs at Customers Bank

Associate, CDD & EDD Specialist

Pennsylvania

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Mortgage Warehouse Operations Specialist

Cloud Infrastructure Engineer

VP, Business Development Officer

Pennsylvania

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SBA Loan Operations Specialist