Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 16 reviews)); "People are great and are like family" ((in 10 reviews)); "Great team and culture while I was employed." ((in 10 reviews)); "Most team members were friendly." ((in 8 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 5 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Bonus is minimal if any, e.g." ((in 3 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

3.0

Feb 27, 2021

Understaffed, overworked

Back office

Recommend

CEO approval

Business Outlook

Pros

Working from home during CoVid, they have been really good about this. Working from home is just as productive for many of us who do not need to be in the office.

Cons

Heavy work load that’s impossible to handle, but management won’t hire for teams that desperately need it. Nepotism, good old boys club, ineffectual upper management with unrealistic expectations. Low pay, minimal bonuses and raises lower than the cost of living. Procedures constantly change and new expectations are thrown at us with no training. Little room got growth, lack of promotions from within.

3.0

Feb 4, 2021

Good Place Overall

Back office

Recommend

CEO approval

Business Outlook

Pros

Coworkers are nice, working from home id always encouraged

Cons

Pay could be more. I am often tasked to do things way outside od.my.job scope without compensation

4.0

Dec 9, 2020

Great place to work!!

Vice president

Recommend

CEO approval

Business Outlook

Pros

Very good experience from the beginning of the interview process throughout onboarding and beyond. Colleagues have been nothing but great!

Cons

There could be a more solid formal new hire training.

Viewing 136 - 138 of 175 Reviews

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Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Voice Engineer

Network Security Engineer