Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 7% over the last 12 months.

How satisfied are employees working at Customers Bank?

38% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.6 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 16 reviews)); "People are great and are like family" ((in 10 reviews)); "Great team and culture while I was employed." ((in 10 reviews)); "Most team members were friendly." ((in 8 reviews)); "Working with such a knowledgeable team was beneficial for my growth." ((in 5 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 16 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Bonus is minimal if any, e.g." ((in 3 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.7

38% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

45% approve of CEO

43% positive business outlook

Ratings by category

2.9

Diversity & inclusion

2.9

Compensation and benefits

2.7

Career opportunities

2.6

Culture & values

2.6

Work/Life balance

2.6

Senior management

Customers Bank has an employee rating of 2.7 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 27% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

Mar 30, 2021

Customers Bank

Assistant vice president/banking ops manager

Recommend

CEO approval

Business Outlook

Pros

Over the past year our company has grown tremendously with Sam Sidhu at the reigns I can’t wait to see what the future brings. I’m looking forward to all the new opportunities awaiting us.

Cons

At this moment in time, I have none to report.

5.0

Mar 18, 2021

Breath of fresh air

Manager, payroll

Recommend

CEO approval

Business Outlook

Pros

Best onboarding experience I have had. Everyone is super nice and helpful. Teamwork at it's best. Everyone on my team jumps in to help anywhere needed. Benefits and salary are comparable to large organizations. Continued education and career growth strongly encouraged.

Cons

haven't noticed any cons as of yet

5.0

Mar 11, 2021

Exciting place to work. Feel energized every day

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Challenges you to think strategically, constantly learning new things. I feel valued and that my work makes a difference. I’m also proud of how we’ve been able to help so many during the pandemic through the PPP program.

Cons

I have nothing bad to say about working here.

Viewing 142 - 144 of 175 Reviews

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Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer

Network Voice Engineer