Item: Customers Bank
Rating: 5
Author: Current employee - Business Analyst

Question 1

Does Customers Bank pay their employees well?

Accepted Answer

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

Question 2

How satisfied are employees working at Customers Bank?

Accepted Answer

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

Question 3

What are the top reviewed jobs at Customers Bank?

Accepted Answer

Credit Analyst (10), Anonymous (8), Vice President (8), Analyst (7), Back Office (5), Cyber Security Analyst (4), LOAN OPERATIONS SPECIALIST (4), Senior Vice President (4), Project Assistant (3), Anonymous Employee (2), Customer Service Representative (2), Loans Operations Specialist (2), Portfolio Manager (2), Security Administrator (2)

Question 4

What are the pros of working at Customers Bank according to real employee reviews?

Accepted Answer

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 9 reviews)); "Team members are consistently acknowledged for their contributions and Jay Sidhu sets the example here by ending every group call/meeting by thanking the team members for their hard work." ((in 9 reviews)); "Work/Life balance is good." ((in 5 reviews)); "CEO and President who care about his employees, their well beings, and support them each and every way they can." ((in 3 reviews))

Question 5

What are the cons of working at Customers Bank according to real employee reviews?

Accepted Answer

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 10 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 4 reviews))

Question 6

What are employees saying about Customers Bank layoffs in 2026?

Accepted Answer

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

Question 7

What are the top reviewed Customers Bank locations?

Accepted Answer

Malvern, Phoenixville, New York, Reading, Wyomissing, Philadelphia, Boston, West Reading, Providence, Penn, Hamilton, Hamilton Sq, Trenton, Akron, Langhorne, Yardley, Shillington, All

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