Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 10 reviews)); "Most team members were friendly." ((in 10 reviews)); "Work/Life balance is excellent." ((in 4 reviews)); "awesome work environment and great coworkers" ((in 4 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

5.0

Mar 1, 2021

8 years and counting

Avp-mortgages

Recommend

CEO approval

Business Outlook

Pros

Company truly values their employees, we are treated above average. I am very grateful to be working here and even though the pandemic the business model ran smoothly.

Cons

I really do not have any complaints.

5.0

Mar 1, 2021

Found my home!

Manager underwriting

Recommend

CEO approval

Business Outlook

Pros

The support from the Executive level and from team support services cannot be topped. Since my first day I felt like I found my forever home. Specifically with my team and leadership. Everyone genuinely likes and supports each other. The respect and commitment to outstanding results is evident in everything this team works towards.

Cons

Would like less talk of politics in meetings. It is not welcoming to all and may make those with opposing opinions left out.

5.0

Mar 1, 2021

Customers Bank: Awesome Management Team

Administrative assistant

Recommend

CEO approval

Business Outlook

Pros

Awesome Management team, great benefits, management team cares and helps all team members and the communities where we work and live. They provide all the tools, support and technology necessary to complete the work at the office or home.

Cons

Nothing comes to mind at this tiem.

Viewing 148 - 150 of 175 Reviews

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Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer