Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 13 reviews)); "People are great and are like family" ((in 10 reviews)); "Most team members were friendly." ((in 10 reviews)); "Work/Life balance is excellent." ((in 4 reviews)); "awesome work environment and great coworkers" ((in 4 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Nepotism, good old boys club, ineffectual upper management with unrealistic expectations." ((in 7 reviews)); "Employees are buried under overwhelming workloads with zero support, leaving everyone exhausted and burnt out." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

Skip to content Skip to footer

Notifications

Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

1.0

Jan 25, 2020

Unbelievable mismanagement

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Not much anymore - some nice coworkers

Cons

The most recent mismanagement is more of the same nepotism. The CEO, Jay Sidhu, not only has his unqualified daughter running Bank Mobile (which keeps losing money), he’s now named his son as Vice Chairman and COO, claiming they’re searched the world and couldn’t find anyone as qualified. Clearly, they didn’t search the world or even the region. This place is a mess. I can’t believe the govt doesn’t come in and do something, especially since it’s publicly traded. Run far way from this bank - it’s not a real bank.

1.0

Dec 22, 2019

Bank Branch Employee

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Benefits and flexibility. There really are no further pros.

Cons

Management, they play favorites and lie to HR. No one cares about the lack of work ethic upper management has. I’ve seen former employees blackballed on someone’s say so, not on anything they’ve done. Play the game or you’ll go nowhere.

5.0

Aug 20, 2019

employee friendly environment

Personal banker

Recommend

CEO approval

Business Outlook

Pros

great hours, off on weekends, generous pay and fun, easy work. you get along with your team and there is little to no micromanagement

Cons

slow days, working with only women.

Viewing 154 - 156 of 175 Reviews

Top companies for "Compensation and Benefits" near you

Wells Fargo

3.7★Compensation & Benefits

JPMorganChase

3.9★Compensation & Benefits

Bank of America

3.8★Compensation & Benefits

Capital One

3.9★Compensation & Benefits

Jobs at Customers Bank

Technical Payments Product Manager

Compensation Associate

Network Security Engineer