Does Customers Bank pay their employees well?

According to anonymously submitted Glassdoor reviews, Customers Bank employees rate their compensation and benefits as 2.7 out of 5. Find out more about salaries and benefits at Customers Bank. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Customers Bank?

34% of Customers Bank employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Customers Bank 2.5 out of 5 for work life balance, 2.5 for culture and values and 2.5 for career opportunities.

What are the top reviewed jobs at Customers Bank?

Credit Analyst (10) , Anonymous (8) , Vice President (8) , Analyst (7) , Back Office (5) , Cyber Security Analyst (4) , LOAN OPERATIONS SPECIALIST (4) , Senior Vice President (4) , Project Assistant (3) , Anonymous Employee (2) , Customer Service Representative (2) , Loans Operations Specialist (2) , Portfolio Manager (2) , Security Administrator (2)

What are the pros of working at Customers Bank according to real employee reviews?

"They have pretty good benefits." ((in 12 reviews)); "People are great and are like family" ((in 9 reviews)); "Most team members were friendly." ((in 9 reviews)); "Work/Life balance is excellent." ((in 4 reviews)); "CEO and President who care about his employees, their well beings, and support them each and every way they can." ((in 3 reviews))

What are the cons of working at Customers Bank according to real employee reviews?

"Horrible management." ((in 15 reviews)); "No leadership from HR. Applied unequally, threat of consequences but no specifics" ((in 9 reviews)); "Horrible teamwork, upper management is trash, poor communication, lack of direction, expectations are up in the air." ((in 8 reviews)); "Senior managers don’t offer any training, mentor, and support to succeed in the career." ((in 7 reviews)); "Procedures constantly change and new expectations are thrown at us with no training." ((in 4 reviews))

What are employees saying about Customers Bank layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Customers Bank layoffs and their outlook for job security at Customers Bank in 2026.

What are the top reviewed Customers Bank locations?

Malvern , Phoenixville , New York , Reading , Wyomissing , Philadelphia , Boston , West Reading , Providence , Penn , Hamilton , Hamilton Sq , Trenton , Akron , Langhorne , Yardley , Shillington , All

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Customers Bank

Customers Bank reviews

2.6

34% would recommend to a friend

(175 total reviews)

Jay S. Sidhu

41% approve of CEO

40% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.7

Compensation and benefits

2.5

Culture & values

2.5

Work/Life balance

2.5

Career opportunities

2.4

Senior management

Customers Bank has an employee rating of 2.6 out of 5 stars, based on 175 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Customers Bank employee rating is 30% below average for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

175 reviews

4.0

Jul 14, 2019

Great learning experience

Credit analyst

Recommend

CEO approval

Business Outlook

Pros

Room to grow, work life balance

Cons

Not willing to make salary budges

3.0

May 19, 2019

Good and Bad

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Hours, ability to work from home when necessary, PTO is generous, great learning environment, upbeat environment

Cons

Lack of training, management plays favorites, certain team members read magazines all day while others pick up the slack, good workers are unappreciated and a lot of them have moved on.

1.0

May 16, 2019

Loan Admin

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good steady work flow, nice do workers, work remotely when necessary

Cons

Avp doesn’t respect others often and shows favoritism. I heard him yelling at another employee several times and nothing was done about it. Bank seems to promote bad behavior. He was reported to higher ups previously for similar issues.

Viewing 157 - 159 of 175 Reviews

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Jobs at Customers Bank

Associate, CDD & EDD Specialist

Pennsylvania

View job

Shape the Future of (HR) the People Experience Team at Customers Bank!

CRA Mortgage Loan Officer